ALL ABOUT YOUR TICKET

You have the choice!

Electric Love 2020 is unfortunately cancelled due to Covid-19.
You are now one of the many who have already bought an ELF20 ticket? Then you have the choice:

Ticket swap:
You'll be at the Electric Love Festival 2021 from July 8-10, 2021? Then you can swap your ELF20 tickets for ELF21 for free. Not only will you secure the much sought-after tickets for next year, but you will also help a charitable institution which we will donate € 1,- per exchanged festival pass!

Ticket refund:
 Of course you can also get your ticket money refunded. The refund (excl. service fees) will be done within 4 weeks in the same way as the payment when you bought the tickets.

Important: Only the orderer can apply for a ticket refund or a ticket exchange! So it is best to inform the orderer of your squad so that he can fill out the form. If you have won your ticket, no refund is possible.

 

Start Ticket refund / swap now


#EditionOne #ELF21 #ColorfulPlayground

The most important questions at a glance

Quick Links

Questions we received the most...

Electric Love 2021 #EditionOne takes place from Thursday, 08th to Saturday, 10th July 2021, as usual at the Salzburgring in the beautiful Fuschlsee region. (Warm up and start of arrival: Wednesday 07th July)

You can find all information here

Basically no, as in previous years, there are different Early Bird phases, i.e. price levels, which are calculated in such a way that there is no advantage from refunds and new purchases. The final price for festival passes will not be raised and remains the same!

No, not at all! The price phases (Loyalty, Pre-Registration, Super Early Bird and Early Bird) that have been active for ELF20 so far will be adjusted for ELF21. In addition, the service fee that is charged by our ticket provider would then be paid twice. The exchange of the ELF20 into an ELF21 ticket is in any case the most financially attractive option.

We, as well as the majority of you, our visitors, were very happy with the ELF20 line up. We will try to take the positive aspects of the line up into the year 2021. We can't guarantee if the line up will be 100% the same, but we guarantee 100% that the line up of the #EditionOne will have at least the same quality as the ELF20 line up. The genres, as they would have been represented in 2020, will be maintained or possibly extended.

We will continue to work on developing and improving Electric Love, including hosting and stage concepts. (With Q-dance we can already present the first partner for #EditionOne i.e. for ELF21). All further information about Electric Love 2021 and the line up, stages, hostings etc. will be presented in time as you are used to.

We, as well as the majority of you, our visitors, were very happy with the ELF20 line up. We will try to take the positive aspects of the line up into the year 2021. We can't guarantee that the line up will be 100% the same, but we guarantee 100% that the line up of the #EditionOne will have at least the same quality as the line up of ELF20. The genres, as they would have been represented in 2020, will be maintained or possibly extended.

Although we are constantly working on further development, the mainstage will of course remain an elementary part of Electric Love as in the last years.

The division of the festival area is still in progress. As in the last years we will constantly try to improve the quality, comfort and practicability for you - so changes through this process may occur. However, we basically assume that little or nothing will change in the division of the festival area.

We recommend that you contact the accommodation directly and ask whether a free cancellation is possible. Of course, this depends on the cancellation policy of each hotel. You can find detailed information on the homepage of the European Consumer Centre, where all frequently asked questions concerning travel and coronavirus are answered.

If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

If the Paylogic Travel Support has not contacted you until April 10th you can reach them Monday - Friday from 09:00 - 17:00 and Saturday from 10:00 - 17:00 under +49 (0) 30 3080 6319 or send an email to [email protected].

We recommend that you contact your host directly and ask whether a free cancellation is possible. Of course the respective cancellation and refund options apply for each accommodation. You can check the cancellation policy of your booking and find cancellation and refund options by selecting your trip under "Travel". For more information, please visit the Airbnb Help Centre.

The best thing to do is to ask the airline whether you can cancel free of charge or get a voucher for a later flight instead. You can find more helpful information on the homepage of the European Consumer Centre, where all the frequently asked questions about travelling and coronavirus are answered.

FAQ Ticket Refund / Swap

There are following possibilities: 

Ticket swap: You exchange your ticket for a ticket for #ELF21. Any ticket from any ticket category can be exchanged, except hotel packages. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

Ticket refund: You return your ticket(s) and the ticket price (excl. service fee) will be refunded. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

The refund will be made within 4 weeks with the same payment method when buying the tickets. 

Important: Only the purchaser can request a ticket refund or a ticket swap! So it is best to inform the person who ordered so that he can fill out the form.

If you have won your ticket no refund is possible.

There are following possibilities:

Ticket swap: You exchange your ELF20 Loyalty Wristband for a #ELF21 ticket. You will receive your #ELF21 ticket by email on 8th of July 2020 and the Loyalty Wristband will be deactivated. Of course you can still wear it, but it will not allow you to enter #ELF21.

Ticket refund: You return your ELF20 Loyalty Wristband and the ticket price (excl. service fee) will be refunded. You can keep the wristband and box, but the wristband will be deactivated and will not allow access to #ELF21. The refund will be made within 4 weeks with the same payment method when buying the tickets. 

In both cases you will need the order number you received by mail after purchasing the Festivial Pass Limited Loyalty Edition. Can't find the email or did not receive it? No problem - you can use this link to have it resent to the email address used when you purchased your tickets. Please also check your spam folder!

No, the Limited Loyalty Box with the ELF20 Cap and the ELF20 Wristband may be kept in any case, no matter if you want to change your ticket (until July 1st, 2020) into one for #ELF21 or if you want to have the ticket money refunded. If you decide to refund your ticket, even though the Loyalty Box was part of the price, you will get the full ticket price (excl. service fee) refunded. You can still wear the Loyalty Wristband, but it does not allow access to #ELF21. #StayLoyal

No, the Loyalty Wristband does not allow access to #ELF21 under any circumstances. Of course you can still wear it, but it does not allow access to #ELF21.

There are following possibilities: 

Ticket swap: You exchange your ticket for a ticket for #ELF21. In this case you will of course keep the € 20,- Consumption Credit.

Ticket refund: You return your ticket(s) and the ticket price (without service fee) will be refunded. Please note that the € 20,- Consumption Credit will not be paid out. The refund will be made within 4 weeks with the same payment method when buying the tickets. 

There are the following possibilities: 

Ticket swap: You swapyour ticket(s) for #ELF21 ticket(s). In this case, the ticket(s) will become invalid and you will receive your new #ELF21 ticket(s) as [email protected] ticket(s) on July 8, 2020. Once you have received the mail with your #ELF21 ticket(s), you can personalize the ticket(s) to the new festival visitor.

Ticket refund: You return your ticket(s) and the ticket price (excluding service fees) will be refunded. The refund will be made within 4 weeks by bank transfer and the ticket(s) will become invalid in this case.
 

There are following possibilities: 

Ticket swap: You exchange your ticket for a ticket for #ELF21. Any ticket from any ticket category can be exchanged, except hotel packages. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

Ticket refund: You return your ticket(s) and the ticket price (excl. service fee) will be refunded. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

The refund will be made within 4 weeks with the same payment method when buying the tickets. 

Important: Only the purchaser can request a ticket refund or a ticket swap! So it is best to inform the person who ordered so that he can fill out the form.

If you have won your ticket no refund is possible.

Please contact your travel partner in this case: 

Gast AG: [email protected] / 0041 (0)32 666 40 80


Südtiroler zu Großevents

If you have won your ticket(s), no refunds are possible but a ticket exchange is, of course, possible.

It's so easy! Simply request a ticket swap in our Offical Refund / Swap Platform. This is how you exchange your ticket for a ticket for #ELF21. You can swap any ticket of any ticket category, except hotel packages. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team.

You exchange your ticket into a ticket for #ELF21 and you will automatically receive your #ELF21 ticket by email on July 8th, 2020. Tickets can be returned from any ticket category. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

Important: Only the purchaser can request a ticket swap! So it is best to inform the person who ordered so that he can fill out the form.

Important: Only the purchaser can request a ticket refund! So it is best to inform the person who ordered so that he can fill out the form.

You need the order number and the e-mail address that was used for the order. You will find the order number in your order confirmation email, on your tickets and in the email you received from us. You have multiple orders? Then you will find all your orders in this mail.

If you have won your ticket, no refund is possible. 

Start your ticket refund / swap here

Unfortunately an upgrade is not possible. In this case we ask you to request a ticket refund and order the ticket category you want as soon as the sales for the ELF21 have started (8th of July 2020).

No, there are no costs for the ticket swap.

You return your ticket(s) and the ticket price (excluding service fee) will be refunded. Tickets can be returned from any ticket category. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

The refund will be made within 4 weeks with the same payment method when buying the tickets. 

Important: Only the purchaser can request a ticket refund! So it is best to inform the person who ordered so that he can fill out the form.

If you have won your ticket no refund is possible. 

Important: Only the purchaser can request a ticket refund! So it is best to inform the person who ordered so that he can fill out the form.

You need the order number and the e-mail address that was used for the order. You will find the order number in your order confirmation email, on your tickets and in the email you received from us. You have multiple orders? Then you will find all your orders in this mail.

If you have won your ticket, no refund is possible. 

Start your ticket refund / swap here

You will be refunded the ticket price (without service fee). The service fee has already been paid once when the tickets were purchased, the refund of the ticket price will be made without additional fees. Thanks for your understanding!

If you request a ticket refund, you will be refunded the ticket price excluding the service fees. The amount of a re-personalization will not be refunded.

Please note that the ticket price is refunded without service fee. If you have still received too little money, please contact our support team via our contact form and send following information. We will process your email as soon as possible and send you an overview. We are very keen to answer you as quick as possible, but we ask for your understanding

  • Case number
  • Order number
  • Full name of the purchaser
  • E-Mail address of the purchaser
  • Proof of payment

Yes, a partial refund is possible. Please enter the requested data in the form and decide for each ticket of your order whether you want to refund or swap into an ELF21 ticket. 

In this case please apply for a ticket refund and as soon as the sale of ELF21 has started on 8th of July 2020, you can order the ticket category you want. 

Yes, the tickets can be repersonalized (Ticket Transfer). To personalize your ELF20 tickets to someone else who wants to visit #ELF21, a ticket exchange must be made. Once the tickets have been exchanged into #ELF21 tickets and you have received the new #ELF21 tickets by email, you can use the ticket transfer to repersonalize the ticket.

In case you already personalized your ticket but are not able to visit the Electric Love Festival or you made a mistake with the personalization, you can re-personalize your ticket by using Ticket Transfer. In this case a fee of € 19,- per ticket will be charged. A re-personalization is also possible on site at the Ticketing Help Desk by bringing a valid ID and an authorisation of the original owner. Please note that the fee for personalization on site is € 30,- per ticket. There is no deadline for the re-personalization.

Yes, that's possible. In this case you must request a ticket swap. If you swap ELF hard tickets, the hard tickets will be invalidated and you will receive your new #ELF21 tickets as a [email protected] ticket. Once you have received the mail with your #ELF21 tickets, you can personalize the tickets to the new festival visitor.

Yes, that's possible. In this case you must request a ticket swap. If you swap ELF hard tickets, the hard tickets will be invalidated and you will receive your new #ELF21 tickets as a [email protected] ticket. Once you have received the mail with your #ELF21 tickets, you can personalize the tickets to the new festival visitor.

There are following possibilities:

Ticket swap: You exchange your ticket for a ticket for #ELF21. Any ticket from any ticket category can be exchanged, except hotel packages. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

Ticket refund: You return your ticket(s) and the ticket price (excl. service fee) will be refunded. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team. 

The refund will be made within 4 weeks with the same payment method when buying the tickets. 

If the ELF Ambassador placed the order for you, you can still decide on your ticket. In order to do that you need the barcode of your ticket. After entering it you can decide what you want to do with your ticket. If you have not yet received your ticket from your ELF Ambassador, please contact him or her directly. 

In this case you need the barcode of your ticket. After entering it you can decide what you want to do with your ticket. If you have not yet received your ticket from your ELF Ambassador, please contact him or her directly. If you have multiple tickets, this process must be performed once per ticket.

If you do not request ticket swap or ticket refund for your tickets, your tickets will be invalidated and you will not receive a refund. We recommend you to swap your tickets for #ELF21 tickets, not only to secure tickets for next year, but also to help a charity that we donate €1,- per exchanged festival pass!

If you dont refund or swap your ticket, it will be devaluated and you will not receive a refund.

If you swap your tickets into ELF21 tickets (ticket swap), the insurance will remain valid. In case of a ticket refund, the amount of the ticket insurance will not be refunded.

Yes, if you swap your tickets into ELF21 tickets, the insurance remains valid.

The refund will be made within 4 weeks with the same payment method when buying the tickets.

If you want to refund your ELF hard ticket (f.e. X-mas Shopping at PlusCity, huma eleven, Mariandl) or an Ö-Ticket (f.e.: Raiffeisen, Ö-Ticket Layout or Ö-Ticket Online Shop), you will be asked for your bank details when you fill out the application form so that the amount can be transferred to the named account.

Please contact your bank directly if the bank account with which you paid for the tickets no longer exists, so that the refund can be accepted. If the payment is rejected the Paylogic support team will contact you.

Due to the current situation there is no official resale platform. Every purchaser has the possibility to keep the ticket and use it for #ELF21 (ticket swap) or to return the ordered tickets and get the ticket price refunded (ticket refund). 

You can't find the email with your tickets anymore or you didn't receive them? No problem - you can use this link to have it resent to the email address used when you purchased your tickets. Please also check your spam folder!

If you have chosen bank transfer as payment method, it usually takes at least 2 working days until we receive your payment. As soon as we have received the payment, your tickets will be sent to you. Please also check your spam folder. If you still didn't receive any tickets, please contact the Paylogic support team directly by E-Mail ([email protected]).

Order number and barcodes can be found in your order confirmation email and on your tickets. If you can't find the order confirmation email anymore, you can have it resent to you via this link.

The next edition will be a historical one.

About 100 years ago, art, culture, music and creativity had a boom after the so-called "Spanish flu". The long period of abstinence has triggered historical events. The 08, 09 and 10 July 2021 will go down in history as the date of THE festival with sunny days and hours of love and happiness. Those will be the stories we will tell later in our lives. The first Electric Love Festival after this challenging time, a milestone in electronic music history: #EditionOne

Of course you have the choice! Are you in for next year? Convert your ELF20 ticket into one for ELF21 and save yourself a place at #EditionOne. Of course you can also get your money refunded, as we promised in our first statement from March 05th, 2020 on the current situation and development. We understand that you have questions in this situation. We have prepared answers to your questions and have summarized them for you here: Link FAQ