accessibility

We kindly ask visitors with disabilities to purchase tickets for the Electric Love Festival on their own via our official ticket shop at the following link.
Please note that our different VIP categories are not barrier-free accessible.

Should you be dependent on an accompanying person due to limited mobility, we will be happy to provide your accompanying person with a ticket from the same category as yours and additionally a parking ticket of your choice free of charge if the degree of disability is 50% or more.
Please fill in the following form so that we have all the necessary information in advance to send you the requested tickets by e-mail.
Please understand that we can only provide tickets from categories that are not yet sold out.
It is also important that you upload your disability card.

Barrier-free access to the festival area is only possible via our CUPRA Platin VIP Lodge Parking. In this case the festival area can be reached with the combination of Festival Pass and CUPRA Platin VIP Lodge Parking. Please note this when ordering tickets for the accompanying person.

If you need barrier-free access to the festival area, you will receive a detailed overview of where you can pick up your ELF wristband by e-mail shortly before the festival begins. Admission will be handled by the staff at our Service Centre, who will also be on hand to help you with any questions or problems.
The opening hours of the Service Centre are as follows:

Wednesday 06:00 PM – 02:00 AM
Thursday 04:00 PM – 03:00 AM
Friday 04:00 PM – 03:00 AM
Saturday 04:00 PM – 03:00 AM

At the entire Electric Love Festival you will only pay cashless with the ELF Wristband, which you will receive upon entering the festival grounds. Charges can be made in advance via Pre Top-Up, or on site at our Top-Up stations.
For easier handling, people with limited mobility can get an RFID card in addition to the wristband at the Service Center Infield. This card replaces the chip in the #ELF24 wristband, making it easier to use for TopUp and payments.

All sanitary stations on the festival site have their own toilets, some of which can be locked with the Eurokey.
You can find the exact location on our map, which will be published in time before the event.

The volume at the Electric Love Festival exceeds 93 dB and can therefore endanger your hearing. Therefore, you can pick up free hearing protection from our staff at the Service Centre.

If you are in need of medication, we kindly ask you to bring it with you in its original packaging and with a doctor’s certificate or a valid medical prescription. Please only take the amount required for the duration of your stay at the Electric Love Festival.

At the Electric Love Festival you will receive medical assistance from our partner Red Cross as quickly as possible in case of emergency. You can find the exact locations on our map, which we will publish in good time before the event, or our staff in the Service Centre will offer you support.

If you have any questions or problems at the Electric Love Festival, our staff at the Service Centre will be happy to help you.
The Service Centre is located in the infield near the food corner and is marked on our festival map. The opening hours of the Service Centre are adapted to the infield opening hours and are as follows:

Wednesday 06:00 PM – 02:00 AM
Thursday 04:00 PM – 03:00 AM
Friday 04:00 PM – 03:00 AM
Saturday 04:00 PM – 03:00 AM