You can have your tickets resent at any time to the email address you used when you purchased your tickets. Please also check your spam folder!
Here is the link: https://lostmyticket.electriclove.at

You can also access all your orders at any time by logging in to our ticket shop.
Personalisations, re-personalisations or sales via our resale platform can also be processed via your account in the ticket shop.

Simply log in with the access data used for ordering and get an overview under “Orders”.

No, all tickets are fundamentally excluded from exchange and return.
The exchange of single day tickets is also not possible.

You will receive your #ELF24 wristband directly at the entrance when you show your ticket.
If you have used Pre Top-Up, your amount will be automatically loaded onto your wristband by scanning your ticket.

At Electric Love Festival you can only pay with Cashless via your wristband.
Find all necessary information about paying at the Electric Love Festival in our FAQ under “CASHLESS/PAYMENT”.

– Bags / backpacks larger than DIN A3 size
– Camel bag
– Fireworks
– Folding poles for flags
– Flying objects (drones, balloons, sky lanterns etc.)
– Glass
– Barbecues of any kind (gas cookers, camping barbecues etc.)
– Drinks and food you bring by yourself
– Laser pointers
– Loose cables, wires
– Music equipment
– Powder or coarse-grained materials
– Roller skates
– Slingshots
– Spray guns
– Folding chair / stool
– Bulky objects
– Power generators
– Car batteries
– Animals (except guide & assistance dogs)
– Dry ice
– Sugar / icing sugar
– Weapons (according to the Austrian Weapons Act) or other objects that can be used as weapons
– Objects with discriminatory or provocative text or expressions
– Any objects that endanger the health and safety of your fellow human beings.
– Any items that may be considered dangerous by the organizer. 

The following items, among others, are permitted:
– Make Up Mirrors
– Selfie sticks
– Reflex cameras and action cams

If you have a Single Day Ticket, the one way system applies.
You are only allowed to enter the stage area (infield) once. Please make sure that you have all necessary items with you when entering the festival area.

Attention: This does not apply to tickets of the category CUPRA Platin VIP Lodge.

It is important for access to the Electric Love Festival that all festival passes, single day tickets and tickets for the warm-up party are personalized to the person attending the festival on site.
Our security staff at the entrance will be asked to check this. Please have your festival pass and photo ID ready at all times.
Camping and parking tickets are an exception and do not need to be personalized.

In case of problems with the personalization, you can contact us at any time via info@electriclove.at or our staff at the ticketing helpdesk will help you on site.

It is also possible to re-personalise tickets on site at the Ticketing Help Desk upon presentation of a valid photo ID and a power of attorney from the original purchaser.

Please note that the fee for personalisation on site is € 30,- per ticket.
There is no deadline for the personalisation.

The Electric Love Festival can be attended from the age of 16 without exception.

Attention: Admission to the CUPRA Platinum VIP Lodge only from the age of 18!

Security staff are required to check compliance. Admission under 16 years of age is not possible, not even with an adult accompanying person or a power of attorney from parents.

IDs will be checked at all camping or festival entrances, so always have your ticket and ID ready.
Official photo IDs such as identity cards, passports or driving licences are accepted.
Pupil IDs, student IDs and copies of IDs are not accepted.

You will find a variety of delicious food offerings throughout the Electric Love Festival.
Our food stands will provide you with a variety of dishes, from vegetarian and vegan to gluten-free and cool drinks.

How about our famous #ELF Kasnocken? ❤️

You will find the largest selection at our #ELF24 Food Corner in the Stage Area.

Food and drinks you bring yourself are not allowed in the stage area. However, the culinary variety is guaranteed to leave no wish unfulfilled.
Payment is only possible cashless with your #ELF24 wristband.

At the campsite you will also find our 24/7 supermarket, which offers everything you need for your festival weekend around the clock.
Please note: You are of course allowed to bring your own food and drinks to the campsite! Please make sure not to use any glass containers, as glass is prohibited on the entire site.

Stay hydrated!

There are 2 tap water stations in the stage area.

There is the possibility to buy a Tap-Water bag, which can be refilled as often as you like. You are welcome to take this bag home with you.

If you still have a Tap-Water bag from previous #ELF editions, you are also welcome to reuse it.
But please note: The Tap Water bag must be empty at the entrance check!

Furthermore, you have the possibility to buy water at every bar.

Yes! As every year there will be a free shuttle from Salzburg main station to the festival area and back.

All information about the bus shuttle you can find here: electriclove.at/en/travel

A schedule will be announced in time before the event.

Here you can find our house rules. 

Organizer of the Electric Love Festival is

Electric Love Festival GmbH & Co KG
Urstein Süd 19/1/601
5412 Puch bei Hallein
AUSTRIA

For security reasons, festival tickets for #ELF24 are required to be personalised. Camping and parking tickets are an exception.
Therefore, every ticket orderer has to personalise the festival tickets to the respective ticket holder.
The tickets can be personalised until shortly before #ELF24. If you are still unsure who will use the tickets, please wait with the personalisation to avoid unnecessary effort and costs.

Personalisation procedure:
As soon as the payment has been received via our official ticket shop, an email with the link for personalisation will be sent to the person who ordered the tickets. Each festival ticket of the order must be personalised to the respective festival visitor by assigning the ticket to the respective festival visitor by email. (except camping and parking tickets)
The personalisation is then carried out by the respective festival visitor himself and the ticket is then available for download.
In addition, it is possible to view the orders at any time by logging in again to the ticket shop with the access data used for ordering. In this portal, under “Orders”, you can personalise, repersonalise or resell tickets via our official resale platform at any time.

If you are unable to attend #ELF24 but have already personalised your ticket or have made a mistake in personalising it, you can change your ticket at any time.

To do so, re-enter the ticket shop with the access data used for ordering and find an overview of your valid orders under the item “Orders”. Here you can change the personalisation of your ticket under “More”.
Please note that there is a processing fee of €12 per ticket.
It is also possible to repersonalise tickets on site at the Ticketing Help Desk upon presentation of a valid photo ID and a power of attorney from the original purchaser.
However, the fee for on-site personalisation is € 30,- per ticket. There is no deadline for the personalisation.

If you are still unsure who will be using your ticket, please wait with the personalisation to avoid unnecessary effort and costs.

That’s no problem – you can have them resent to the email address you used when you bought the tickets. Please also check your spam folder!
Here is the link: lostmyticket.electriclove.at

You can also access all your orders at any time by logging in to our ticket shop.
Personalizations, re-personalizations or sales via our resale platform can also be processed via your account in the ticket shop.

You want to buy a ticket category that is already sold out?

Take a chance on our official Electric Love resale platform!

Procedure:
Visit the link of the official resale platform
Select ticket & add to shopping cart*
Create account & confirm email address
Select payment method & complete order
*Price plus 10% service fee

Important:
When purchasing through our official resale platform, your seller’s original ticket will be deactivated and you will receive a new order, including new ticket and barcode!
Once the payment has been received, you will receive an email from Paylogic / SeeTickets with a personalization link. Personalize tickets that require personalization and present them on your smartphone or in printed form at the festival entrance.

We advise interested parties never to buy tickets via other platforms, via social media comments or third-party providers than our official ticket service provider, See Tickets GmbH / Paylogic as well as in all Raiffeisen banks in Austria. Only with these providers is there a guarantee of 100% genuine tickets, secure payment processing and customer support.

If you are unable to attend the Electric Love Festival and wish to resell your ticket(s), you can do so via our official and secure resale platform. Click here for the resale platform.

Simply create an account, upload your ticket by entering the barcode and offer it for sale. If the sale is successful, you will receive an email notification and the proceeds will be automatically credited to the original payment method used to place the order.

No, all tickets are fundamentally excluded from exchange and return.
The exchange of single day tickets is also not possible.

If you are unable to attend Electric Love Festival and wish to resell your ticket(s), you can do so via our official resale platform.

We do not offer refunds on our tickets.
However, if you are unable to attend the festival, you are welcome to offer your ticket for sale via our official resale platform.
We recommend that you only sell your tickets via our official resale platform, as this is the only way to guarantee a secure transaction of valid tickets.

Here is the link to our official resale platform: resale.electriclove.at

If you have taken out ticket insurance, you can contact our insurance partner via the following contact form.

You can access and manage all your orders at any time by logging in to our ticket shop again.

Simply log in with the log in data you used to place your order and click on “my orders”.

Please note, however, that this overview is only available to the main buyer of an order.

What does Clearing mean?

Clearing (= currently sold out).

This means that tickets that are not paid for within the specified time (max. 7-14 days) will go back on sale in the clearing. In the ticket shop you will find all details about current clearings as well as the time.

After the official clearing, the respective ticket category will be set to SOLD OUT and no further tickets of this category will go on sale. Not even in the following price phases.

Tickets are fundamentally excluded from exchange and return.

If you have ordered a ticket insurance when purchasing tickets in the online ticket shop, the insurance conditions of Paylogic / SeeTickets apply.
In this case, you can contact our insurance partner via the following contact form.

For questions regarding your order in the ticket shop or our resale platform, please contact our ticket provider Paylogic / SeeTickets directly.

Click here for the contact form.

If you arrive by car, we recommend that you choose one of the following car parks:

– Basic Camping: Parking Basic Camping Ticket
– Comfort Camping: Comfort Parking Ticket

Opening hours Camping Parking:
Wednesday (03.07.2024): 12:00 h – Sunday (07.07.2024): 14:00 h

There are plenty of parking spaces available on site. Remember that every vehicle needs a parking ticket. Parking tickets are available in the ticket shop, or on site.
Attention: Increased price and only while stocks last! 
The car park will be guarded until the end of the event. For security reasons it is not allowed to stay overnight in the car park.

Please note that there is a space of 5m² per person at the Basic Camping.
If there are two of you, you have 10m² at your disposal, etc.

However, no space will be allocated to you on site, so please follow the guidelines and instructions of our security staff.

Tickets for all our camping areas are required per person (not per tent).

Access to our camping areas is only granted by showing a valid festival pass in combination with a valid camping ticket.

Personalisation of the camping ticket is not required.

The following items are not permitted on the campsite and festival grounds:

• Camelbag
• Fireworks
• Flying objects (drones, balloons, sky lanterns etc.)
• Glass
• Barbecues/Grills/Hotplates of any kind (gas cookers, camping barbecues etc.)
• On the camping areas the burning and lighting of campfires is prohibited
• Cooking and or barbecuing with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents
• Laser pointer
• Loose cables, wires
• Music systems – Bluetooth speakers larger than DIN A4 size
• Powder or coarse-grained materials
• Slingshot
• Bulky objects
• Power generators/unites
• Car batteries
• Animals (except guide & assistance dogs)
• Dry ice
• Sugar / icing sugar
• Weapons (according to the Austrian Weapons Act) or other objects that can be used as weapons
• Objects with discriminatory or provocative text or expressions
• Any objects that endanger the health and safety of your fellow human beings.
• Any items that may be considered dangerous by the organiser.

The use of trolleys or barrows for transport is permitted.

– Access to the camping area only with valid Camping Ticket + Festival Ticket.
– Camping is only allowed in the designated areas
– No vehicles are allowed on the camping site
– An area of 5m² is available per person. If there are two of you, you have 10m² at your disposal, etc.
– Camping and pitching tents on the car park is prohibited.
– Party tents (pavilions) (max. 3x3m) are allowed in all camping areas until further notice.
– The instructions of staff and security personnel must be followed without exception.
– Marked paths must be kept clear at all times
– The digging of holes is prohibited.
– It is forbidden to burn or light campfires in the camping areas (Caravan, Basic Camping, Comfort Camping)
– Cooking and grilling with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents
– The camping rules apply from the beginning of the set-up times for Electric Love, can be changed by the organiser at any time and end with the end of the dismantling after the Electric Love Festival.
– The security service has the right of domicile
– Failure to comply with these camping rules may result in a ban from the site and the loss of the right to enter Electric Love.

– In the caravan camping area, only vehicles with a permissible total weight of max. 3.5t incl. vehicle trailer may be parked.

– Vehicle + caravan must not be longer than 8m and wider than 3m in total.

– In the caravan camping areas, only motorhomes, caravans and folding trailers with towing vehicle and car coaches with built-in sleeping accommodation may be parked.

– Without exception, vehicles with built-in sleeping berths are permitted (e.g.: caravan, motor home, VW bus with built-in beds).

– The number of built-in sleeping berths must correspond to the number of persons travelling.

– In the caravan camping area, the erection of a maximum of one (1) additional awning, additional tent or pavilion per vehicle and badge directly next to the vehicle is permitted.

– Personal tents and sleeping in awnings / pavilions are prohibited.

– Normal cars must be parked in Basic Parking. An additional Basic Parking ticket is required for this.

– Caravans are only allowed in the Caravan Camping area.

– Caravan Camping is the only area on the site where built-in generators up to 5kW and built-in gas cookers are permitted.

– It is forbidden to burn or light campfires in the camping areas (Caravan, Basic Camping, Comfort Camping)

– Cooking and grilling with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents

– In the caravan camping area, built-in generators up to 5kW are allowed (this does not apply to the other camping categories). Separate generators may not be taken along.

– In the case of gensets, sufficient ventilation must be ensured and the exhaust gases must be discharged in such a way that no ignition can occur.

– In case of very dry weather or other potential danger, the organiser may prohibit the use of aggregates due to e.g. possible fire hazard.

– Gas systems permanently installed in the caravans may be used if a valid gas certificate is not older than 2 years.

– 1 Caravan Vehicle Ticket is required per caravan.

– Each person in the Caravan Camping requires a Caravan Camping Ticket (Camping Tickets only valid in combination with Festival Ticket).

– The security staff has the permission to check the caravans at the entrance and during the festival time, even if they have already been parked at the caravan camping site.

– The house rules apply at the entire caravan camping area.

Caravan Camping is the only area on the site where built-in generators up to 5kW and built-in gas cookers are allowed.

Therefore, no electricity supply is offered at the Caravan Camping.

If you arrive at the Caravan Camping with an additional car or if you need a towing vehicle, please park these vehicles at the Basic Camping.

Tickets for this can be found in the ticket shop here.

Our Comfort Camping Village is a dedicated camping area with many convenient amenities to make your camping experience as comfortable as possible. In total, there are 7 different categories of how you can spend your restful nights after partying all day. 

– Separate camping area
– Own sanitary facilities
– Own entrance 
– Own reception & bar 
– Parking ticket included
– Access to Basic Camping and Caravan Camping

All details can be found here in the ticket shop.

The sanitary facilities at the campsites have showers and water-flushed toilets. Otherwise, additional portable toilets are available. The locations of the sanitary camps can be seen on the site plan, which will be published in good time before the festival.
There will be enough possibilities to take a shower with hot water every day.

The use of all sanitary facilities on the camping and festival grounds is free of charge.

There are power supplies at our sanitary facilities for hair drying, straightening, etc.
Please do not use these plugs for charging mobile devices. We offer other possibilities for this.

With our Travelbox Powerstation you can get a power source directly to your tent!
Attention: Only at Basic Camping!

Rent your 555 Wh Powerstation from Wednesday to Sunday 10:00 am

What does the Travelbox Powerstation include?
+ 2x 230V socket
+ 4x USB connection
+ 1x cigarette lighter
+ Pick-up on site at the plug-in stand in the Marketplace at Basic Camping
+ Battery empty? Exchange it free of charge for a full power station directly at the Plug-in stand.

Attention: Not compatible for devices with more than 500 Watt continuous power (hairdryer, kettle etc.)

Click here to get your Travelbox Powerstation.

You don’t feel like lugging anything, but still don’t want to do without anything at the campsite?
Then our 24/7 supermarket offers everything you need for your festival weekend around the clock!
Among other things, hygiene articles, camping utensils, ice cubes, fruits, spirits, alcoholic drinks, anti-alcoholic drinks or barbecue food are offered at fair prices.
You can find lots of information concerning our supermarket here.

Please note: You are of course allowed to bring your own food and drinks to the campsite. However, please make sure that you do not bring your food in glass containers – glass is prohibited on the entire site!

If you have a Basic Camping Ticket, you can visit your friends at the Caravan Camping and vice versa. However, you can only stay overnight at the campsite you have booked.

In this case, however, you are not allowed to visit the Comfort Camping Village, where you only have access with a valid Comfort Camping ticket!

We ask for understanding, that it is not permitted to visit friends at the campsite without a valid camping ticket.

Can I sleep in the car at the parking area?
No, an overnight stay in the car is not permitted for safety reasons.

All campsite visitors pay a garbage deposit of EUR 10,- when purchasing their camping ticket.
This deposit will be credited back to the wristband once if a full rubbish bag is handed in at the specified return points on departure.

– No liability is accepted for theft or vandalism of any kind!
– The organiser accepts no liability for items taken to the campsite and left there.
– The organiser shall only be liable for damage of any kind suffered by visitors to the campsite if the damage was caused intentionally or by gross negligence on the part of the organiser or its representatives or authorised agents. Therefore, the organiser is not liable for personal injury or damage to property.
– The organiser accepts no liability for prohibited items confiscated by security personnel.
– After the end of the event or after the campsite has been closed, the organiser accepts no liability whatsoever in connection with visitors who are still at the campsite or who re-enter the campsite after it has been closed

Many of our Comfort Camping categories are already equipped with a power supply. You can find details in the ticket description of your order or in the ticket shop.

The Comfort Tent for 2 and Comfort Tent for 4 do not have an integrated power supply, but you can get a Travelbox Powerstation at Basic Camping. This can be ordered in advance in the ticket shop.
In addition, we will provide the possibility to set up a power supply for charging your mobile devices at our Comfort Camping reception.

Our Comfort Tent for 2 and Comfort Tent for 4 are set up for you and are ready to stay when you arrive.

Please note: The tent does not include a mattress, sleeping mat or sleeping bag. Please bring your own equipment or you can order a sleeping bag here in advance.

The Comfort Tent is rented, not bought.

Visits to the Comfort Camping Village are not allowed. You can only visit the Comfort Camping Village with a valid Comfort Camping ticket.
However, you are welcome to visit your friends at the Caravan or Basic Camping with your Comfort Camping ticket.

Let your creativity run wild with various workshops or get your body going with sporting activities!

Creative activities such as spray painting, photo workshops, bartending workshops or sporting activities such as spikeball, boccia, stand up paddling and beach volleyball are offered.

In addition, there will be several daily sports workouts with professional fitness trainers.

In general, we do not offer ticket sales on site.

As limited capacity applies due to the conditions on site, we cannot guarantee that tickets will still be available at the time of the event.

However, if tickets are still available, they can be ordered at any time via our official ticket shop or the resale platform.

A wheelchair platform will be set up in the stage area of the Electric Love Festival near the main stage.

The detailed location of the wheelchair platform will be shown on our festival map, which we will publish in good time before the event.

If you have any questions or problems at the Electric Love Festival, our staff at the Service Centre will be happy to help you.

The Service Centre is located in the infield near the food corner and is marked on our festival map.
The opening hours of the Service Centre are adapted to the infield opening hours and are as follows:

Wednesday 06:00 PM – 02:00 AM
Thursday 04:00 PM – 03:00 AM
Friday 04:00 PM – 03:00 AM
Saturday 04:00 PM – 03:00 AM