FAQ

All personal tickets must be personalised correctly.
This means that those tickets will be checked together with your ID when you enter the festival. 🪪

– it would be good if the name is identical 😛

Person tickets are:

• Single Day Ticket (Regular & CUPRA Platinum VIP Lodge)
• Festival Pass (Regular & VIP)
• Warm-Up Party Wednesday
• & The ORGANICS Beach

As soon as payment has been received via our ticket store, an e-mail with the link for personalisation will be sent to the purchaser.

The personalisation is then carried out by the festival visitor himself and the ticket is finally available for download. 🙌🏻
It is also possible to view the orders at any time by logging in to the ticket store again with the access data used to place the order. In this portal, under “Orders”, you can personalise, re-personalise or resell tickets via our official resale platform at any time.

If you have any problems with personalisation, you can contact us at any time at info@electriclove.at! 😊

No, everything should be personalised at the admission control. Otherwise there is no deadline 🧡

If you are still unsure who will be using the tickets, wait with the personalisation, so you avoid unnecessary effort and costs.

If you are unable to attend #ELF24 but have already personalised your ticket, or if you have made a mistake when personalising your ticket, you can change your ticket at any time. 🎉

To do so, log in to the ticket shop again with the same credentials you used to place your order and go to “Orders” to see an overview of your valid orders. You can perform the re-personalisation under “More”.

Please note that there is a processing fee per ticket!

Personalisation can also be carried out on site at the Ticketing Help Desk on presentation of a valid photo ID and a power of attorney from the original purchaser.
The fee for on-site personalisation is €30 per ticket.

At the Electric Love Festival you only pay cashless with the ELF Wristband! 💰
You will receive your ELF Wristband upon entry to the festival site as soon as you present your ticket(s).

You can then easily top up your ELF Wristband with your desired amount in cash, by debit or credit card at our top-up parking spaces or online.

To avoid waiting times at the top-up stations, load your ELF Wristband with your desired amount in advance!

The amount will be automatically loaded onto your wristband when you enter the Festival site by scanning your ELF ticket.

You can get to the pre-top-up here

-> You always have an easy overview of your credit via the wallet in the Cashless portal. 💵

On the Monday after the festival, you can withdraw your remaining balance via this link!

Please note that fees may be charged by the receiving bank for withdrawals to countries outside the European Union. This may also apply to countries in the SEPA payment area.

In the event of a storm or thunderstorm, please seek shelter in your car and do not leave the vehicle until the storm has passed. Help each other and pick up other Electric Lovers if you still have room in your car. You can do this by activating your car’s hazard lights. 🚒

We are one big family and have to look out for each other! If you do get injured, there are plenty of paramedics on site. Locations are shown on the map.

In a dangerous situation:

• Rescue: 144
• Fire brigade: 122
• Police: 133
• Euro emergency number: 112

As our site is very extensive, each building has a so-called house number – simply inform the emergency services or the Festival Guards, then the helpers can orientate themselves better and help faster. 🔢

You can get free hearing protection at any of the service centres on the site! 🔊

Of course we hope it doesn’t come to that!
But if you do feel harassed, threatened or unsafe, we have help on site! 🧡

Ask our Service Centres, Mindful Crew or Rescue Stations “Is Luisa here?” and our staff will know you need help and will discreetly get you out of the situation.

“Tell me something, I’ll listen” is the motto of the Mindful Crew, where festival counsellors are at your service!

You can talk to them at any time and tell them what’s on your mind. 🗣️

On the campsite and in the infield you can find the Mindfulcrew. ✨

We offer power plugs at the shower stations at Basic Camping. While we do not offer power directly at the camp site, we have the perfect solution for you: With the Travelbox Powerstation, your XXL power bank, you can get power directly at your tent!

What does the Travelbox Powerstation include?
+ 2x 230V socket
+ 4x USB connection
+ 1x cigarette lighter
+ Pick-up on site at the plug-in stand in the Marketplace at Basic Camping
+ Battery empty? Exchange it free of charge for a full power station directly at the Plug-in stand.

Attention: Not compatible for devices with more than 500 Watt continuous power (hairdryer, kettle etc.). Available to rent in the ELF25 ticket shop starting fall 2024.

– Access to the camping area only with valid Camping Ticket + Festival Ticket.
– Camping is only allowed in the designated areas
– No vehicles are allowed on the camping site
– An area of 5m² is available per person. If there are two of you, you have 10m² at your disposal, etc.
– Camping and pitching tents on the car park is prohibited.
– Party tents (pavilions) (max. 3x3m) are allowed in all camping areas until further notice.
– The instructions of staff and security personnel must be followed without exception.
– Marked paths must be kept clear at all times
– The digging of holes is prohibited.
– It is forbidden to burn or light campfires in the camping areas (Caravan, Basic Camping, Comfort Camping)
– Cooking and grilling with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents
– The camping rules apply from the beginning of the set-up times for Electric Love, can be changed by the organiser at any time and end with the end of the dismantling after the Electric Love Festival.
– The security service has the right of domicile
– Failure to comply with these camping rules may result in a ban from the site and the loss of the right to enter Electric Love.

At Basic Camping, you are allowed to bring pavilions/gazebos up to a size of 3×3 meters.

If you arrive at the Caravan Camping with an additional car or if you need a towing vehicle, please park these vehicles at the Basic Camping. 🚖

– In the caravan camping area, only vehicles with a permissible total weight of max. 3.5t incl. vehicle trailer may be parked.

– Vehicle + caravan must not be longer than 8m and wider than 3m in total.

– In the caravan camping areas, only motorhomes, caravans and folding trailers with towing vehicle and car coaches with built-in sleeping accommodation may be parked.

– Without exception, vehicles with built-in sleeping berths are permitted (e.g.: caravan, motor home, VW bus with built-in beds).

– The number of built-in sleeping berths must correspond to the number of persons travelling.

– In the caravan camping area, the erection of a maximum of one (1) additional awning, additional tent or pavilion per vehicle and badge directly next to the vehicle is permitted.

– Personal tents and sleeping in awnings / pavilions are prohibited.

– Normal cars must be parked in Basic Parking. An additional Basic Parking ticket is required for this.

– Caravans are only allowed in the Caravan Camping area.

– Caravan Camping is the only area on the site where built-in generators up to 5kW and built-in gas cookers are permitted.

– It is forbidden to burn or light campfires in the camping areas (Caravan, Basic Camping, Comfort Camping)

– Cooking and grilling with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents

– In the caravan camping area, built-in generators up to 5kW are allowed (this does not apply to the other camping categories). Separate generators may not be taken along.

– In the case of gensets, sufficient ventilation must be ensured and the exhaust gases must be discharged in such a way that no ignition can occur.

– In case of very dry weather or other potential danger, the organiser may prohibit the use of aggregates due to e.g. possible fire hazard.

– Gas systems permanently installed in the caravans may be used if a valid gas certificate is not older than 2 years.

– 1 Caravan Vehicle Ticket is required per caravan.

– Each person in the Caravan Camping requires a Caravan Camping Ticket (Camping Tickets only valid in combination with Festival Ticket).

– The security staff has the permission to check the caravans at the entrance and during the festival time, even if they have already been parked at the caravan camping site.

– The house rules apply at the entire caravan camping area.

Caravan Camping is the only area on the site where built-in generators up to 5kW and built-in gas cookers are allowed.

Therefore, no electricity supply is offered at the Caravan Camping.

For safety reasons it is not permitted to sleep in tents and/or awnings at Caravan Camping. 💤

Friends from Basic Camping and Caravan Camping can visit each other! 👯‍♂️

However, overnight stays are only possible on the campsite you have booked!

& Without a valid camping ticket, a visit is not permitted in either case!

The festival takes place in the Fuschlsee region in the beautiful Salzburg Lake District, close to the historic city of Salzburg, on the Salzburgring. 🇦🇹📍
You can find travel information here https://electriclove.at/en/info/travel

Also have a look at Google Maps! 🗺️

If you are travelling by car, please don’t forget your parking ticket! 🎟️

Car parks: These are temporary traffic areas, where uneven ground, bumps and other obstacles may occur. You should therefore drive slowly and with increased caution. 🚙

For safety reasons, it is not permitted to spend the night in the car park. 🚫

Kiss & Go: If you are travelling to the Electric Love Festival, you can get out at the designated Kiss & Go points. Please note that parking is prohibited there.

CUPRA Platinum VIP Lodge: The access to your own CUPRA Platinum VIP Lodge car park will only be possible with a parking ticket valid for the day. If you are travelling by taxi or are being taken by a friend, please show your admission ticket at the CUPRA Platinum VIP Lodge entrance.

& as soon as you approach the Salzburgring, please follow the traffic guidance system 😉

Our free bus shuttle from Salzburg main station to the festival site & back runs during the following times:

3 July, Wednesday: 8 am – 12 am
4 July, Thursday: 12 am- 5 am & 8 am – 12 am
5 July, Friday: 12 am – 5 am & 8 am – 12 am
6 July, Saturday: 12 am – 5 m & 8 am – 12 am
7 July, Sunday: 12 am – 2 pm

~ every 20 minutes 🚎

On-site signposting will help you to find the shuttle right away. The stop at Salzburg Central Station will be Lastenstraße, which will also be signposted 🙂

to The ORGANICS Beach 🌊
Thursday-Saturday| 09:30 -18:30 | every 20 minutes
Basic Camping / Day Guest <> Fuschelsee

Of course 🚌

You can also use the public buses to get to the festival site.
The following bus stops are important for you:

Day Guest / Non Camper = Koppl Reit 🌎

All information about public bus transport can be found here.

With our travel partner GAST AG 🙌🏻

Gast AG offers you the following entry opportunities: Bern, Rothrist, Lucerne, Zurich, Kempthal, St. Margarethen & Utzenstorf

You can find more information about your coach journey from Switzerland here.

ORGANICS Beach is situated on one of Europe’s most beautiful lakes – your retreat for unspoilt nature, turquoise waters and activities such as yoga or stand-up paddling. 🏄🏼‍♀️

Relax and recharge your batteries for the next festival day with soul food and fancy The ORGANICS drinks at Fuschlsee, just a stone’s throw from the festival site. 🌊

The ORGANICS Beach will take place from Thursday, 4th July 2024 to Saturday, 6th July 2024 at the Fuschlsee. 🫧

For the visit you need your own ticket, which also needs to be personalised.

Opening hours:
From 10:00 a.m. to 6:00 p.m. each da 🕚

A free shuttle will take you directly from the Grounds of Love to the Fuschlsee and back.

The shuttle runs every 20 minutes from 09:30 to 18:30. 🚌

Bus stops:

• Basic Camping
• Day guests / Comfort camping

It is also possible to arrive by car or bicycle. 🚲
A limited number of parking spaces are available on a first come first served basis.

We generally do not offer ticket sales on site & the number of tickets is very limited. – so be quick 🌴🌊

However, if tickets are still available, they can be ordered at any time via our official ticket shop or the resale platform. ✨

If you find something on the #ELF24, please help another Electric Lover and hand it in at one of our service centres. 📍

Have you lost something? Then please report it to the Service Centre!

– Maybe your item has already been handed in 🫶🏻

Lost items can be collected from the Koppl municipal office from Monday 15 July 2024 at the earliest! 🏣

– The lost property office will automatically mail the ID card to the owner. 🪪

If you have any queries, please contact fundamt@koppl.at

The Electric Love Festival welcomes all Electric Lovers to our Colorful Playground!

We kindly ask visitors with disabilities to purchase tickets for Electric Love Festival independently through our official ticket shop. Please note that our various VIP categories are not accessible.

If you require a companion due to limited mobility, we offer a complimentary ticket of the same category as yours and a parking ticket for your companion, provided you have a disability degree of 50% or more. More information on ticket orders for 2025 will be available soon. Please understand that we can only provide tickets for your companion from categories that are not sold out. Please don’t forget to upload your disability ID.

Barrier-free access to the festival grounds, is only possible through our CUPRA Platin VIP Lodge Parking. If you require barrier-free access, the festival grounds can be accessed with a combination of a Festival Pass and CUPRA Platin VIP Lodge Parking. Please contact us at info@electriclove.at if you require barrier-free access.

Throughout the entire festival grounds, dedicated toilets are available at all sanitation stations, some of which can also be locked with a Eurokey. The exact locations will be indicated on our festival map, which will be published shortly before the event.

Feel free to contact us at info@electriclove.at with any questions or concerns you may have about attending the Electric Love Festival.

We will do our best to process all requests as quickly as possible.

At the Electric Love Mainstage, a wheelchair platform with a glass front will be set up. Here, you can be right in the party without any visual obstruction. To ensure controlled access, please always have your disability ID with you on site to present to our security personnel if needed. The exact location of the wheelchair platform will be indicated on our festival map, which will be published before the event.

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Download the app for Apple and Google here: https://app.electriclove.at

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