FAQ

FAQ

Most Frequent Questions
Where do I get tickets for the Electric Love Festival 2025?

Electric Love 2025 tickets are available in the official ticketshop. VIP and comfort camping categories tend to sell out fast, so be quick and secure your tickets early!

PS: Don’t forget about the warm- up party on Wednesday, the 2nd July 2025!

To make sure that ticket scammers don’t have a chance, please only buy tickets from our official ticket service provider See Tickets GmbH / Paylogic.

Ticket shop: https://tickets.electriclove.at
Resale platform: https://resale.electriclove.at
Official Resale Partner TicketSwap: https://www.ticketswap.de/electric-love-festival

ELF OPENING HOURS

The Electric Love Festival takes place from July 3rd -5th , 2025, each day from 4:00 pm to 4:00 am.

The Warm-Up Party kicks things off on Wednesday, July 2nd, 2025, from 6:00 pm to 3:00 am.

Is there an age restriction?

The Electric Love Festival is open to all age 16 and older. No one under the age of 16 will be admitted, even if accompanied by an adult or with parental authorization.

Security personnel are required to check for compliance! ID will be checked at all camping and festival entrances, so always have your ticket and ID ready. It is also important to personalise your ticket correctly.

Attention: For access to the CUPRA Platinum VIP Lodge you must be 18 years or older!

I can’t find my ticket anymore

You can have your tickets resent to the email address you used for the purchase at any time withthe following link: https://lostmyticket.electriclove.at

Please also check your spam folder!

You can also access all your orders at any time by logging into our ticket shop.

If you didn’t receive a ticket confirmation after your purchase, it’s likely that the order was not completed successfully.

 

What form of ID will be accepted?

Official photo identification such as a national ID card, passport or driver’s license will be accepted.
School IDs, student IDs and copies of IDs are not accepted.

Tickets
Where do I get tickets for the Electric Love Festival?

Get your tickets for the Electric Love 2025 here 

PS: Don’t forget the warm-up party on Wednesday, the 2nd of July 2025!

To ensure that ticket fraudsters don’t have a chance, please only buy tickets from our official ticket service provider Paylogic and at all Raiffeisen branches in Austria!

Ticket store: https://tickets.electriclove.at
Resale platform: https://resale.electriclove.at
Official Resale Partner TicketSwap: https://www.ticketswap.de/electric-love-festival

What Payment options do I have for the ticket purchase?

We provide the following payment options:

  • Credit card (Mastercard, Visa)
  • Paypal
  • Apple Pay
  • Google Pay
  • Instalment payment

In our ticket shop you will find all information: https://tickets.electriclove.at

I can’t find my tickets anymore!

You can have your tickets resent to the email address you used for the purchase at any time withthe following link: https://lostmyticket.electriclove.at

Please also check your spam folder!

You can also access all your orders at any time by logging into our ticket shop.

If you didn’t receive a ticket confirmation after your purchase, it’s likely that the order was not completed successfully

Is there still a chance to get tickets for already sold-out categories?

Visit the link of the official resale platform or our official Resale Partner TicketSwap!

  • Select ticket & add to shopping cart*
  • Create account & confirm email address
  • Select payment method & complete order
    *Price plus 10% service fee

-> When purchasing via our official resale platform, your seller’s original ticket will be deactivated and you will receive a new order, including a new ticket and barcode!

You can also list your tickets on our official resale partner, TicketSwap. This is a secure way to resell discounted tickets.

Simply go to the website, select “Sell Tickets,” and follow the steps.

CLEARING
= currently sold out
This means that tickets that are not paid for within the specified time will go back on sale after the clearing phase.
In the ticket store you will find all details about current clearings and the time.
However, if products are marked as “sold out”, they are already completely sold out and will no longer go into clearing

 

Is it possible to refund tickets?

No, all tickets are fundamentally excluded from conversion and return.

If you are unable to attend the Electric Love Festival and wish to resell your ticket(s), you can do this via our official resale platform or our official resale Partner TicketSwap.

 

Personalization
Which tickets need to be personalized?

All person tickets must be personalized correctly.
This means that those tickets will be checked together with your ID when you enter the festival.

Person tickets are:

  • Single Day Ticket (Regular & CUPRA Platin VIP Lodge)
  • Festival Pass (Regular & VIP)
  • Warm-Up Party Tickets
  • & The ORGANICS Beach
How does the personalization of my tickets work?

As soon as payment has been received via our ticket store, an e-mail with the link for personalization will be sent to the purchaser.

The personalization is then carried out by the festival visitor himself and the ticket is finally available for download.
It is also possible to view the orders at any time by logging in to the ticket store again with the access data used to place the order. In this portal, under “Orders”, you can personalize, re-personalize or resell tickets via our official resale platform at any time.

If you have any problems with personalization, you can contact us at any time at info@electriclove.at!

Do tickets need to be personalized right away?

No, everything should be personalised at the admission control. Otherwise there is no deadline.

If you are still unsure who will be using the tickets, wait with the personalisation, so you avoid unnecessary effort and costs.

How can I Repersonalize my tickets?

If you’re unable to attend #ELF25 but have already personalized your ticket — or if you made a mistake during personalization — you can update the ticket details at any time.

Simply log back into the ticket shop using the credentials you used for your order. Under the “Orders” section, you’ll see an overview of your valid purchases. Click on “More” (three dots) next to the relevant ticket to start the re-personalization process.
Please note: A processing fee applies for each ticket.

Re-personalization is also possible on-site at the Ticketing Help Desk by presenting a valid photo ID and an authorization letter from the original purchaser.
However, please be aware that the on-site re-personalization fee is €30 per ticket.

Cashless
How do I pay at ELF?

At the Electric Love Festival you only pay cashless with the ELF Wristband!
You will receive your ELF Wristband upon entry to the festival site as soon as you present your ticket(s).

You can then easily top up your ELF Wristband with your desired amount in cash, by debit or credit card at our top-up parking spaces or online. If you have used the Pre Top-Up, the amount will be automatically loaded onto your wristband when you enter the Festival site by scanning your ELF ticket.

How can I withdraw my unused credit?

You are welcome to withdraw your remaining balance from the #ELF.

#ELF24 Cashless Payout
#ELF23 Cashless Payout

Please note whether you would like to donate the money to projects or whether you would like to transfer your unused balance to your bank account.
The amount donated will be used to support projects such as Music Camp, Mindful Crew, Luisa ist hier or other projects sponsored by the ELF.

 

Camping general
Do my camping tickets need to be personalised?

No, Camping and parking tickets do not require correct personalisation. The name on these tickets is not relevant for entry.

You can find out more about personalisation under ‘Personalisation’ in the FAQs

Are there Parking spaces for camping visitors?

Yes, of course!

  • Parking Basic Camping Ticket
  • Parking Comfort Camping Ticket (automatically included with purchase)

There are plenty of parking spaces on site. Remember that every vehicle needs a parking ticket.

Is there a supermarket?

There’s even a 24/7 supermarket right on the campsite!

Among other things, hygiene articles, camping utensils, ice cubes, fruit, spirits, alcoholic drinks, non-alcoholic drinks and barbecue food are available at fair prices.

You can find lots of information about the supermarket in advance here.

Please note: You are of course allowed to bring your own food and drinks to the campsite.
However, please make sure that you do not bring your food in glass containers – glass is prohibited on the entire site!

How does the Garbage deposit work?

out of love for the environment, waste should be disposed of correctly!

All camping visitors will therefore be asked to pay a waste deposit of 10€ when purchasing their ticket.
– However, this deposit will be credited back to your wristband as soon as a full rubbish bag is handed in at the return points on departure. 🙌🏻

 

Are camping tickets per tent?

Tickets for our camping areas are required per person (not per tent or car).

Exception: Comfort Camping

You can only access our camping areas by showing a valid festival pass in combination with a valid camping ticket.

Basic Camping
How much space do I have at the Basic Camping?
At Basic Camping, each person is allocated 5m² of space. For example, two people will have 10m² at their disposal.
Camping spots are self-allocated on a first-come, first-served basis.
Power Supply at Basic Camping

We offer power plugs at the shower stations at Basic Camping. While we do not offer power directly at the camp site, we have the perfect solution for you: With the Travelbox Powerstation, your XXL power bank, you can get power directly at your tent!

What does the Travelbox Powerstation include?
+ 2x 230V socket
+ 4x USB connection
+ 1x cigarette lighter
+ Pick-up on site at the plug-in stand in the Marketplace at Basic Camping
+ Battery empty? Exchange it free of charge for a full power station directly at the Plug-in stand.

Attention: Not compatible for devices with more than 500 Watt continuous power (hairdryer, kettle etc.). Available to rent in the ELF25 ticket shop starting fall 2024.

 

Rules basic camping

– Access to the camping area only with valid Camping Ticket + Festival Ticket.
– Camping is only allowed in the designated areas
– No vehicles are allowed on the camping site
– An area of 5m² is available per person. If there are two of you, you have 10m² at your disposal, etc.
– Camping and pitching tents on the car park is prohibited.
– Party tents (pavilions) (max. 3x3m) are allowed in all camping areas until further notice.
– The instructions of staff and security personnel must be followed without exception.
– Marked paths must be kept clear at all times
– The digging of holes is prohibited.
– It is forbidden to burn or light campfires in the camping areas (Caravan, Basic Camping, Comfort Camping)
– Cooking and grilling with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents
– The camping rules apply from the beginning of the set-up times for Electric Love, can be changed by the organiser at any time and end with the end of the dismantling after the Electric Love Festival.
– The security service has the right of domicile
– Failure to comply with these camping rules may result in a ban from the site and the loss of the right to enter Electric Love.

Pavilions (Gazebos) at Basic Camping

At Basic Camping, you are allowed to bring pavilions/gazebos up to a size of 3×3 meters.

Caravan Camping
Rules Caravan Camping

– In the caravan camping area, only vehicles with a permissible total weight of max. 3.5t incl. vehicle trailer may be parked.

– Vehicle + caravan must not be longer than 8m and wider than 3m in total.

– In the caravan camping areas, only motorhomes, caravans and folding trailers with towing vehicle and car coaches with built-in sleeping accommodation may be parked.

– Without exception, vehicles with built-in sleeping berths are permitted (e.g.: caravan, motor home, VW bus with built-in beds).

– The number of built-in sleeping berths must correspond to the number of persons travelling.

– In the caravan camping area, the erection of a maximum of one (1) additional awning, additional tent or pavilion per vehicle and badge directly next to the vehicle is permitted.

– Personal tents and sleeping in awnings / pavilions are prohibited.

– Normal cars must be parked in Basic Parking. An additional Basic Parking ticket is required for this.

– Caravans are only allowed in the Caravan Camping area.

– Caravan Camping is the only area on the site where built-in generators up to 5kW and built-in gas cookers are permitted.

– It is forbidden to burn or light campfires in the camping areas (Caravan, Basic Camping, Comfort Camping)

– Cooking and grilling with gas or charcoal is prohibited in the park and camping areas, especially in visitor tents

– In the caravan camping area, built-in generators up to 5kW are allowed (this does not apply to the other camping categories). Separate generators may not be taken along.

– In the case of gensets, sufficient ventilation must be ensured and the exhaust gases must be discharged in such a way that no ignition can occur.

– In case of very dry weather or other potential danger, the organiser may prohibit the use of aggregates due to e.g. possible fire hazard.

– Gas systems permanently installed in the caravans may be used if a valid gas certificate is not older than 2 years.

– 1 Caravan Vehicle Ticket is required per caravan.

– Each person in the Caravan Camping requires a Caravan Camping Ticket (Camping Tickets only valid in combination with Festival Ticket).

– The security staff has the permission to check the caravans at the entrance and during the festival time, even if they have already been parked at the caravan camping site.

– The house rules apply at the entire caravan camping area.

Electricity at Caravan Camping

Caravan Camping is the only area on the site where built-in generators up to 5kW and built-in gas cookers are allowed.

Therefore, no electricity supply is offered at the Caravan Camping.

CAN I SLEEP IN AN TENT AT CARAVAN CAMPING?

For safety reasons it is not permitted to sleep in tents and/or awnings at Caravan Camping.

CAN FRIENDS VISIT ME AT THE CARAVAN CAMPSITE?

Friends from Basic Camping and Caravan Camping can visit each other! However, overnight stays are only possible on the campsite you have booked!

We kindly ask for your understanding that visiting friends in the camping areas is not permitted without a valid camping ticket.

Comfort Camping by ÖBB
What does our Comfort Camping offer?

Our Comfort Camping Village is a dedicated camping area with many convenient advantages to make your camping experience as pleasant as possible. In total, there are 6 different categories of how you can spend your relaxing nights after partying all day.

Some advantages in a nutshell:

  • Separate camping area
  • Own entrance
  • Own spacious sanitary facilities
  • Best view over the festival area
  • Shortest way to the infield
  • Own reception
  • Small shop
  • Own gastronomic offer
  • Chill out area
  • Parking ticket included
  • Access to Basic Camping and Caravan Camping
Is there a separate parking space for Comfort Camping guests?

Yes, a ticket for the Comfort Camping car park is included in your order for one of our Comfort Camping categories.

 

Same names on the tickets

If you have ordered all the tickets for your group and your name is on all the camping tickets, this is not a problem. Comfort Camping tickets are not personalised, only the barcode on the tickets counts.

However, please make sure that all festival passes are personalised to the respective guests!

Is there a power supply at Comfort Camping?

It depends on which Comfort Camping category you’ve chosen – detailed information is available in the ticket shop.

With a Power Station, you can rent your own power source! You’ll also find all the details about this in ourticket shop..

At the Comfort Camping reception, you’ll have the option to charge your mobile device.

Info Comfort Tent

Our Comofort Tents for 2/ for 4 are already built up prior to your arrival.

The tent does not include a mattress, sleeping pad, or sleeping bags. You can find camping extras in our ticket shop, or of course, you’re welcome to bring your own camping equipment.

Please note: The Comfort Tent is a rental, not a purchase.

Travel
car

If you’re arriving by car, please follow the official traffic guidance system.

There is sufficient parking available on the festival grounds. Each car requires a Parking Ticket, which can be purchased in the ticket shop.

Kiss & Go: At the designated Kiss & Go stations, drop-off and pick-up are allowed – parking is not permitted here.

Parking CUPRA Platin VIP Lodge: Access is only permitted with a valid CUPRA Platin VIP Lodge Parking Ticket. If you’re arriving by taxi or private transfer, you must present your CUPRA Platin VIP Lodge Ticket at the checkpoint.

Shuttle- Salzburg Mainstation- Festival areal- Retour

Our free ELF Shuttle runs every 20 minutes between Salzburg Main Station and the festival grounds – and back:

Wednesday, July 2: 08:00 AM – 12:00 AM
Thursday, July 3: 12:00 AM – 05:00 AM & 08:00 AM – 12:00 AM
Friday, July 4: 12:00 AM – 05:00 AM & 08:00 AM – 12:00 AM
Saturday, July 5: 12:00 AM – 05:00 AM & 08:00 AM – 12:00 AM
Sunday, July 6: 12:00 AM – 02:00 PM

~ every 20 minutes

The ORGANICS Beach
What is The ORGANICS Beach?

Located right on the shores of one of Europe’s most stunning lakes, The ORGANICS Beach is your escape into untouched nature, with turquoise waters, yoga sessions, workshops by and with MaiKai, and stand-up paddleboards.

DJs will set the mood with laid-back beach vibes. Recharge your energy for the next festival day with soul food and refreshing ORGANICS drinks – all right by Lake Fuschl, just a stone’s throw from the festival grounds.

Tickets will be available soon in our ticket shop and must also be personalized.

A free shuttle will take you from the festival grounds to The ORGANICS Beach and back.

When does The ORGANICS Beach take place?

The ORGANICS Beach takes place from Thursday, 03.07.2025 to Saturday, 05.07.2025, from 10 am to 6pm at the Fuschlsee.

Tickets will soon be released  in our ticket shop!

Is it possible to buy tickets for The Organics Beach on site?

We generally do not offer ticket sales on site & the number of tickets is very limited.

However, if tickets are still available, they can be ordered at any time via our official ticket shop, the resale platform

or via our Resale- Partner TicketSwap.

SHUTTLE for the organics beach

A free ELF shuttle bus will take you from the festival grounds to The ORGANICS Beach and back every 20 minutes, from Thursday, July 3rd to Saturday, July 5th, between 9:30 am and 6:30 pm.

 

Accessibility
Is there a offer for guests with a dissability?

If you require a companion due to limited mobility, we offer a complimentary ticket of the same category as yours (subject to availability) and a parking ticket for your companion, provided you have a disability degree of 50% or more.

Please fill out this form.

Accessibility to the festival site

Unfortunately, due to the nature of this outdoor location, it is not possible to make all areas fully accessible.
The pathways on the camping grounds are not barrier-free, and only certain sections of the stage area are accessible.
Additionally, the route from the camping areas to the stage area includes a gravel path with a steeper incline.

Sanitary facilities for disabled people

Throughout the entire festival grounds, dedicated toilets are available at all sanitation stations, some of which can also be locked with a Eurokey. The exact locations will be indicated on our festival map, which will be published shortly before the event.

Is there an accessible way to get to the festival grounds?

The festival grounds around the Salzburgring are not fully barrier-free.

The only accessible entrance and access to the festival grounds is exclusively via our CUPRA Platin VIP Lodge Parking.
In this case, access to the festival grounds is possible with a combination of a Festival Pass and CUPRA Platin VIP Lodge Parking.

Glass front Wheelchair Platform

At the Electric Love Mainstage, a wheelchair platform with a glass front will be set up. Here, you can be right in the party without any visual obstruction. To ensure controlled access, please always have your disability ID with you on site to present to our security personnel if needed.

The exact location of the wheelchair platform will be indicated on our festival map, which will be published before the event.

Electric Love Festival APP
What features has the Electric Love App?

Be the first to hear about special highlights, exclusive content and important festival information!

Features:

  • Year-round News & Announcements
  • Line-Up & Artists
  • Festival Information
  • Security messages during the event
  • Cashless Payment Information
  • Own ticket wallet for all your tickets
  • FAQ
  • and much more… 
Why is the Electric Love Festival App important for me?

The Electric Love app keeps you up to date with announcements and updates on artists, stages, activities, tickets and much more.
Whether it’s the current line-up, the timetable or the weather – the app keeps you up to date with useful push notifications.

Download the app for Apple and Google here: https://app.electriclove.at

How can I stay informed about future updates?

Follow us on our social media channels, download the ELF app, and subscribe to our newsletter to always stay up to date with the latest information.

Jobs
Where can I apply for jobs at #ELF25?

We are excited that you’re interested in a job at the Electric Love Festival!

You can register via the form. The available jobs can be found here. You will also find all the information on revolutionevent.com.

ELF Hotels
Is there a minimum length of stay at an ELF Hotels?

The minimum stay requirement is 3 nights. Hotel packages are available exclusively with an Electric Love 2025 ticket.

How can I book a room in an ELF Hotel?

You can book your regular ELF Hotel under this link: https://elf.thetravelbirds.at/2025
For the VIP Travel Experience we kindly ask you to follow this link: https://elf.thetravelbirds.at/vip

Is there an age requirement to book an ELF Hotel?

You must be at least 18 years old to make a booking at an ELF Hotel.

Which hotels are offered?

ELF Hotels:
H+ Hotel**** located directly at Salzburg’s main station.
Hyperion***** in the old town of Salzburg, where you also have the option to upgrade to a VIP Travel Package. For more details, please refer to our ELF Hotel overview. Furthermore, the following partner hotels can be booked: Imlauer & Bräu, Imlauer Hotel Pitter, Hotel Am Mirabellplatz, Hotel Jakob in Fuschl

What is the difference between ELF Hotels and partner hotels?

ELF Hotels are reserved exclusively for Electric Lovers and offer you additional specials such as the Festival Wristband Exchange directly at the hotel, a Welcome Desk and many other surprises.
Partner hotels offer you comfortable accommodation with free breakfast but without the extra specials.

ELF25
What is Electric Love?

Electric Love isn’t just a festival — it’s a pulse-pounding journey into the heart of electronic music. Here, every beat hits deeper, every connection becomes unforgettable, and every moment radiates pure energy.

Get swept up in euphoric vibes with world-class DJs, savor delicious cocktails and soul food, and dive into an adventure across six unique stages. From EDM and Hardstyle to Techno, Bass, and Hip-Hop, there’s a soundscape waiting to move you.

But it doesn’t stop at the music. Electric Love brings the full summer experience —  sports, creative workshops, barbecues, and dancing the night away under the stars in a breathtaking setting.

This is more than music.
It’s Electric Love — feel it, live it, and love every beat.

When and where will Electric Love 2025 take place?

The Electric Love Festival will take place from Thursday, July 3, 2025, to Saturday, July 5, 2025, from 4:00 pm to 04:00 am at the Salzburgring in the stunning Fuschlsee region, near the historic city of Salzburg.

On Wednesday, July 2, 2025, the legendary Warm Up Party will kick off with F*ck Genre at Club Circus, Almhütte and BlueBoXX from 6:00 pm to 03:00 am.

Address:

Salzburgring 1
5325 Plainfeld

Find us via Google Maps!

Travel information can be found here.

Line-Up & Artists

Electric Love offers a unique blend of EDM, Harder Styles, Bass, Techno, Tech House, and Hip-Hop. Switch between stages and genres to match your vibe!

Experience the Opening Ceremony on Thursday, stunning Sunset Headliners, top international and local acts, and the spectacular ELF Relive Show on Saturday.

The artists for ELF25 have already been announced. Check them out now!

Is the ELF One-way?

If you have a single day ticket, it is a one-way ticket – you are only allowed to enter the infield once.

A festival pass and tickets for the CUPRA Platin VIP Lodge category are re-entry tickets – you can leave and re-enter the festival grounds as many times as you like!

tap water at ELF25

There are two tap water stations in the stage area.

You have the option to purchase a tap water pouch (water pouch), which can be refilled for free as often as you like. You’re welcome to take the pouch home with you.

If you still have a tap water pouch from a previous edition of Electric Love, you’re also welcome to reuse it.
Important: The tap water pouch must be empty when passing through the entrance check!

Additionally, you can buy water at any bar throughout the festival.

Safety
Prohibited Items in the Stage Area

Prohibited Items in the Stage Area

The following items are not allowed in the Stage Area:

  • Bags/backpacks larger than A3 size

  • Camelbaks (hydration packs)

  • Fireworks

  • Flagpoles

  • Flying objects (drones, balloons, sky lanterns, etc.)

  • Glass of any kind

  • Grills of any kind (including gas stoves, camping grills, etc.)

  • Self-brought food and drinks

  • Laser pointers

  • Loose cables or wires

  • Umbrellas

  • Sound systems

  • Powder or coarse-grained materials

  • Roller skates

  • Slingshots

  • Water guns

  • Folding chairs / stools

  • Bulky items

  • Power generators

  • Car batteries

  • Animals

  • Dry ice

  • Sugar / powdered sugar

  • Weapons (as defined by Austrian weapons law) or items that could be used as weapons

  • Items with discriminatory or provocative text or messaging

  • Any items that could endanger the safety and health of others

  • Any items the organizer deems dangerous

The following items are allowed:

  • Makeup mirrors

  • Selfie sticks

  • Perfume and deodorant (including in glass containers)

  • DSLR cameras and action cams