Info

Everything important about Electric Love Festival

Below-mentioned you find all important information about the Electric Love Festival. If you have questions please check the info below first and if there is still something outstanding contact us via contact form.

Questions we received the most...

Electric Love 2021 #EditionOne takes place from Thursday, 08th to Saturday, 10th July 2021, as usual at the Salzburgring in the beautiful Fuschlsee region. (Warm up and start of arrival: Wednesday 07th July)

You can find all information here

Ticket pre-sale for Electric Love 2021 starts on Wednesday, 08 July 2020 at 18:00 CEST.

Since 10 March, major events have been cancelled in Austria. In the beginning of Aptil this ban was extended to all events in and at this point we were informed by experts from the Salzburg State Sanitary Directorate that Electric Love in July does not seem justifiable from a health policy point of view. This assessment has proven indisputably true and the Austrian government has taken appropriate measures for events that rule out the implementation of the Electric Love Festival 2020.

You swapped your ticket into an ELF21 ticket, but you still did no receive the ticket by e-mail? Please check your spam folder.

If you cannot find an e-mail there either, you can get your swapped ELF21 tickets sent to you via this link. Please check your spam folder.

Did you swap more tickets in seceral orders? Click here and insert the e-mailadress you ordered with, to get all your swapped #ELF21 tickets. Please check your spam folder.

ELF20 cancelled - what to do with my ELF20 ticket?

Due to the cancellation of the ELF20, it was possible to exchange his ELF20 ticket for an ELF21 ticket free of charge until 01 July 2020. So you could secure a place at the #EditionOne and donate € 1,- per festival pass to a charity organisation.

You swapped your ticket into an ELF21 ticket, but you still did no receive the ticket by e-mail? Please check your spam folder. If you cannot find an e-mail there either, you can get your swapped ELF21 tickets sent to you via this link.

Did you swap more tickets in seceral orders? Click here and insert the e-mailadress you ordered with, to get all your swapped #ELF21 tickets. Please check your spam folder.

In case you did not swap your ELF20 tickets it is still possible to get a refund of the ticket money after the cancellation of the ELF20 (ELF20 Ticket Refund)

Of course it is still possible to get a refund of the ticket money due to the cancellation of the ELF20. 

You will be refunded the ticket price (without service fees). The service fee was already paid once when you bought the tickets, the ticket price will be refunded without any additional fees. Thanks for your understanding! The refund will be made within 4 weeks in the same way as the payment made when buying the tickets.

Important: Only the purchaser can request a ticket refund or ticket exchange! So it is best to let the purchaser of your troop know so that he can fill out the form. Order number and barcodes can be found in your order confirmation mail and on your tickets. If you can't find the order confirmation email anymore, you can have it resent to you via this link

If you have won your ticket, no refund is possible.

Get your ELF20 ticket refund here. 

 

Please note that the ticket price is refunded without service fee. If you have still received too little money, please contact our support team via our contact form and send following information. We will process your email as soon as possible and send you an overview. We are very keen to answer you as quick as possible, but we ask for your understanding

  • Case number
  • Order number
  • Full name of the purchaser
  • E-Mail address of the purchaser
  • Proof of payment

Unfortunately no, of course you can still wear it, but it does not allow access to Electric Love 2021.

Due to the cancellation of the ELF20, it was possible to exchange his ELF20 ticket for an ELF21 ticket free of charge until 01 July 2020. So you could secure a place at the #EditionOne and donate € 1,- per festival pass to a charity organisation.

Of course it is still possible to get a refund of the ticket money after the cancellation of the ELF20. 

You will be refunded the ticket price (without service fees). The service fee was already paid once when you bought the tickets, the ticket price will be refunded without any additional fees. Thanks for your understanding! The refund will be made within 4 weeks in the same way as the payment made when buying the tickets.

Important: You need the barcode of your ticket. After entering it, you can decide what you want to do with your ticket. If you have not yet received your ticket from your ELF Ambassador, please contact him or her directly.

Get your ELF20 ticket refund here.  

The refund will be made within 4 weeks with the same payment method when buying the tickets.

If you want to refund your ELF hard ticket (f.e. X-mas Shopping at PlusCity, huma eleven, Mariandl) or an Ö-Ticket (f.e.: Raiffeisen, Ö-Ticket Layout or Ö-Ticket Online Shop), you will be asked for your bank details when you fill out the application form so that the amount can be transferred to the named account.

Please contact your bank directly if the bank account with which you paid for the tickets no longer exists, so that the refund can be accepted. If the payment is rejected the Paylogic support team will contact you.

Ticket Information

Do you have questions about tickets, payment methods or ordering tickets? Please contact our ticket provider Paylogic directly. You can find all contact details under this link

You swapped your ticket into an ELF21 ticket, but you still did no receive the ticket by e-mail? Please check your spam folder. If you cannot find an e-mail there either, you can get your swapped ELF21 tickets sent to you via this link.

Did you swap more tickets in seceral orders? Click here and insert the e-mailadress you ordered with, to get all your swapped #ELF21 tickets. Please check your spam folder.

The official sale started on Wednesday, 08 July 2020 at 18:00 CEST.

You can choose between the following payment methods: Sofort, Bank transfer, VISA, MasterCard, PayPal & Apple Pay

In case of Bank transfer: Our ticket provider Paylogic / SeeTickets is located in the Netherlands and for this reason, a Dutch IBAN will be given on bank transfers and is processed by the payment provider Ayden.

Electric Love Festival Tickets require personalization. Camping Tickets & Parking Tickets are an exception.

Official ticket shop: As soon as the payment has been received, an E-mail with the link for personalization will be sent to the customer. Each ticket (Festival Ticket) must be personalized to the respective festival visitor. After the personalization the tickets are ready for download.

Ö-Ticket: To gain access to the event, tickets purchased via Ö-Ticket (Festival Ticket) must be linked to a personal account at elf21.eventportal.io.

There is no deadline for the personalization.

If you are unable to attend the Electric Love Festival and wish to resell your ticket(s), you can do so via our official resale platform soon.

In case you already personalized your ticket but are not able to visit the Electric Love Festival or you made a mistake with the personalization, you can re-personalize your ticket by using Ticket Transfer. In this case a fee of € 19,- per ticket will be charged. A re-personalization is also possible on site at the Ticketing Help Desk by bringing a valid ID and an authorisation of the original owner. Please note that the fee for personalization on site is € 30,- per ticket. There is no deadline for the re-personalization.

Tickets are basically excluded from exchange and return. If a refund protection has been concluded in the online ticket shop, the refund protection conditions of Paylogic / SeeTickets apply. In case of an officially ordered cancellation of the event due to coronavirus or SARS-CoV-2, we will refund the purchase price of the tickets in accordance with the regulations of our houserules.

The e-mail with your tickets is lost? No problem - you can use this link to have it resent to the email address used when you purchased your tickets. Please also check your spam folder!

You ordered tickets and did not receive an email with the personalization link after payment? The best thing to do is to check your spam folder and if you don't find an email there, you can use this link to have your order resent to the email address that was used when you bought the tickets. (Also check your spam folder again!)

If that doesn't help, you can write us via our contact form - then we are happy to look at your case in detail. 

Until 1st of July 2020 23:59 CEST it was possible to exchange an ELF20 ticket for a free ticket for the Electric Love Festival 2021. ELF20 tickets that have not been swapped by this time will lose their validity and will not allow access to ELF21.

A ticket refund can still be applied for after 01 July 2020.

You will be refunded the ticket price (excluding service fees). The service fee was already paid once when you bought the tickets, the ticket price will be refunded without additional fees. Thanks for your understanding!

Tickets from any ticket category can be returned. If you have ordered a hotel room in the ELF ticket shop you will be automatically contacted by the Paylogic Travel Support Team.

The refund will be done within 4 weeks in the same way as the payment was done when buying the tickets.

Important: Only the purchaser can request a ticket refund! So it is best to inform the person who ordered so that he can fill out the form.

You need the order number and the e-mail address that was used for the order. You will find the order number in your order confirmation email and on your tickets. You can't find both anymore? No problem - you can have them sent to you again via this link.

If you have won your ticket, no refund is possible.

Click here to visit our official Ticket Refund Platform.

General Information

There are several ways of travelling to the Electric Love Festival but please think eco-friendly and make use of public transport possibilities and car pools. Save time & money, avoid jam and travel by public transport! We offer a shuttle from Central Station to the festival ground and back - detailed information at Shuttle.

If you arrive by public transport we recommend camping at Camping South. If you arrive by car please order Camping North Tickets.

Please find all information about your journey to Electric Love Festival at Travel

Become an official Electric Love Ambassador and be part of a great team! Sounds interesting?

Please send us your application to [email protected]

Download the official Electric Love mobile app now. With this app you can explore everything around the festival like line up, festival map or our playlists. Create an individual schedule for your favorite artists and get notified when their set starts.

At Electric Love Festival you only pay cashless.

The transfer back of the remaining amount from ELF19 is possible from 07.07.2019 12:00 o'clock at elf19.eventportal.io up to 3 years after the event. The remaining credit from ELF19 cannot be transferred to the ticket / chip from ELF21. 

If you have some credit left from last year, you can request a payout online via bank transfer.

Do you have questions or problems? Please send an e-mail to [email protected].

The sound level at this event exceeds 93 dB and can put your hearing at risk. The wearing of hearing protection, especially near the stage areas, is strongly recommended.

There will be controls on forbidden objects, passports and your wristband or ticket at all entries at the festival area. 
Please understand that the securities will check your luggage. Do not lose your wristband - no replacement will happen.

You´re hungry? That´s no problem. There are loads of different Electric Food Bars all over the area with delicious meals and cool drinks. Payment only with cashless. It is not allowed to bring your own food and drinks to the festival area (this applies not to the camping site).

  • Bags bigger than DIN A3
  • Camelbag
  • Firework
  • Flying objects (drones, balloons, chinese lantern etc.)
  • Foldable poles for flags
  • Glass
  • Any grillers (gas cooker, camping grill etc.)
  • Private stock food and beverage
  • Laser pointer
  • Loose wires
  • Soundsystems
  • Powder or coarse-grained materials
  • Slingshot
  • Bulky objects
  • Power sets
  • Car batteries
  • Animals (except guide dogs)
  • Dry ice
  • Sugar / Icing sugar
  • Roller Skates
  • Weapons (in accordance with the Austrian weapon law) or other objects that may be used as weapon
  • Objects with discriminating or provocative text or rather terms
  • Any objects that may endanger safety and health of fellow humans
  • Any objects that may be considered dangerous by the organiser

  • Camelbag
  • Firework
  • Flying objects (drones, balloons, chinese lantern etc.)
  • Glass
  • Any grillers (gas cooker, camping grill etc.)
  • Laser pointer
  • Loose wires
  • Soundsystems bigger than DIN A4 
  • Powder or coarse-grained materials
  • Slingshot
  • Bulky objects
  • Power sets
  • Car batteries
  • Animals (except guide dogs)
  • Dry ice
  • Sugar / Icing sugar
  • Roller Skates
  • Weapons (in accordance with the Austrian weapon law) or other objects that may be used as weapon
  • Objects with discriminating or provocative text or rather terms
  • Any objects that may endanger safety and health of fellow humans
  • Any objects that may be considered dangerous by the organiser

People with physical disabilities can also join the Electric Love Festival. Feel free to call us for more information +43 (0)6245 71 990 or send an email to [email protected] by 31 May at the latest so that we can provide barrier-free access to the grounds.

The Electric Love Festival conducts an absolute zero tolerance policy with regard to drugs! It is prohibited to use, deal or be in possession of drugs on both the festival grounds and the camping site.

You need general information about the festival or want to protect your ears? No problem at all - you get all relevant information about the festival but also train & bus time tables and earplugs at our Info/Lost&Found Points.

All leftover finds will be given to the municipal office Koppl on Wednesday after the Festival.

E-Mail: [email protected]

Homepage: https://www.fundamt.gv.at/WebPublic/SearchFoundItems.aspx

Telefon: +43 (0) 6221/721360

Opening Hours.

MO: 08:00-12:00 & 14:00-18:00

TU-FR: 08:00-12:00

If you want to work at Electric Love Festival, apply at https://jobs.revolutionevent.com/ and choose your preferred job. We are looking forward to working with you!

The minimum age limit to enter the festival area and the camping area is 16 years. Even if accompanied by an adult, people 15 and under will not be permitted entrance. Attention: the minimum age for access to the V.I.P. Lodge is 18 years! The Salzburg Youth Protection Act applies, as amended. The security will monitor and control everyone in the area and your identification will be checked at the Electric Love Counter.


Accepted: official identity document (e.g. passport or driver's license)
Not accepted: student cards

You can rent a locker at the stage area as well as at the campsite (Camping North & Camping South / Green Camping) to store your valuables and jackets but also to charge small electronic devices. You can easily rent the locker online in our ticket shop. Comfort Campers can rent their locker on site at the Comfort Camping reception.

There will be possibilities to charge your phone at Electric Love Festival.

Your identification will be checked at the Electric Love Counter.
Accepted: official identity document (e.g. passport or driver's license)
Not accepted: student cards

If you need to bring medicine to the festival please bring a medical confirmation with you. There is no possibility for cooling, but you can bring a cool bag and buy ice cubes at the supermarket.

Merchandise is available at declared stands all over the festival ground- payment with cashless only.

Info coming soon!

Info coming soon!

The sanitary facilities offer flushed toilets and also portable toilets.

There will be available drinking water at the sanitary facilties. Additionally there will be 2 tap water stations at the stage area. You can buy a tap water bag for and then refill it as often as you want. One station is near the Q-dance area and the second is at the Food Corner.

Electric Love Festival GmbH & Co KG
Neualmerstraße 37
5400 Hallein
Austria
 

The police and security staff keep a watchful eye on any criminal activity on the camping and festival grounds. Unfortunately it is not avoidable that here and there things get stolen. Therefore we advise you to leave your valuables either in the car or wear them tight to the body.

A festival is the greatest place in the world - of course, we agree without a doubt, but there are still a few things you should consider in order to party  & get home safe and sound.

If the sun is shining, make sure you bring sunscreen and a hat. Forgot your Snapback?! No problem at all! At our merchandise stands you can find different models in Electric Love Style. Just as important as sunscreen is a sufficient supply of fluids during such a weekend - and by that we mean anti-alcoholic drinks ;) 

With rain and thunderstorm reports, the change in temperature even in July should not be underestimated - so don't forget to bring your granny's self-knitted socks and the warmest sweater along with your rain jacket and rubber boots.
Jumping around in front of the stage for hours and going out with the world's best DJs demands a lot from the human body - often we use more energy than we realize. So don't forget to take a break and eat something every now and then. At the Electric Love Food Corner you'll find a colourful selection of delicious food that will give you enough power for the next hours full of beats and hip-swinging.

The police and security staff are on hand with numerous helpers and keep a watchful eye on any criminal activities on the camping and festival grounds. Unfortunately it can never be ruled out that here and there things are stolen after all. Therefore we advise you to leave your valuables either in the car or to carry them close to your body.

Camping Informationen

Camping Rules

  • Camping is permitted only in designated areas
  • There is a space of 5m2 available for each person. (10m2 for 2 people, 15m2 for 3 people aso.)
  • Camping and building up tents at the parking area is not allowed
  • It is not allowed to camp at Camping South as North Camper and vice versa. It is no problem to visit your friends at the other basic camping, but just possible via stage area so please check its opening hours
  • Party tents (pavillons) (max 3x3m) are allowed at Camping areas until further notice or revocation
  • The instructions from the regular staff as well as from the security staff must be obeyed at all times
  • Marked routes must be kept free at all times
  • Parking is at your own risk! The StVO (Austrian Highway code) applies
  • Awkwardly shaped or bulky goods are prohibited (e.g. beer tables, ale-benches, sofas, couches, crate of beers etc.)
  • Sound systems of any kind are prohibited at the whole camping area
  • Digging holes is prohibited
  • The campsite regulations shall apply from the beginning of the construction times for the Electric Love Festival and can be changed at any time by the organizer. They end with the completion of the disassembly after the Electric Love Festival
  • Vehicles of any kind (cars, scooters, electric scooters, bicycles etc.) are prohibited
  • For damage of any kind suffered by visitors at the campsite, the organizer only takes responsibility and accepts liability if the damage was caused intentionally or by gross negligence by the organizers or their representatives or agents. Therefore, the organizers will furthermore not be liable for personal injuries and property damage
  • Ignoring these camping site rules may lead to a permanent ban and loss of admissions for the Electric Love Festival
  • The security represents the house rules
  • The instructions from the regular staff as well as from the security staff must be obeyed at all times

Liability at the camping area

  • The artists and the organisers of Electric Love Festival cannot be held accountable for damage, loss or theft nor for any other accident
  • For damage of any kind suffered by visitors the organizer only takes responsibility and accepts liability if the damage was caused intentionally or by gross negligence by the organizers or their representatives or agents
  • Therefore the organizers will not be liable for personal injuries and property damage
  • The organiser assumes no liability for confiscated goods by the security
  • After the event and after the lock of the campsite, the organizer accepts no liability in connection with visitors, which are still at the campsite or enter it again after it is closed

  • Only vehicles with a permitted maximum weight of 3.5t incl. car trailer are allowed at Caravan Camping
  • The vehicle + caravan must not be longer than 8m and wider than 3m
  • Allowed at caravan camping: caravans, motorhomes, folding trailers with towing vehicle and  car busses (like VW bus) with fix-installed beds
  • Only vehicles with built-in beds are accepted (f.e.: caravan, campers)
  • There must be one built-in bed for each person sleeping in the caravan
  • It is allowed to install max. 1 awning / pavilion per vehicle / badge next to it
  • Person tents and sleeping in awnings / pavilions is not allowed
  • Regular cars have to be parked on Parking North. Therefore an additional Parking North Ticket is necessary
  • Caravans are only permitted at the Caravan Camping area
  • Caravan Camping is the only area on site that permits generators up to 5kW and built-in gas cookers
  • Integrated generators up to 5kW are permitted at Caravan Camping (this does not apply to the remaining camping categories). Separate generators may not be taken with you
  • Built-in gas systems can be used if the valid gas certificate is not older than 2 years
  • Each caravan needs a Caravan Vehicle Ticket
  • Each person at Caravan Camping needs a Caravan Camping Ticket (Camping Ticket only valid in combination with Festival Ticket)
  • The security staff is allowed to inspect the caravans at the entrance and during the festival, even if they have already been parked at the Caravan campsite
  • The house rules apply to the entire Caravan Camping area

The Comfort Camping Village is situated in a separated camping area and includes several opportunities to make your camping experience as comfortable as possible. We offer different categories – all you have to do is make your choice for the one comfort camping category that fits best your expectations. In our Ticket Shop Overview or directly in the ELF Ticket Shop you can get all information about the tickets and a good overview of our Comfort Camping categories.

  • Camelbag
  • Firework
  • Flying objects (drones, balloons, chinese lantern etc.)
  • Glass
  • Any grillers (gas cooker, camping grill etc.)
  • Laser pointer
  • Loose wires
  • Soundsystems - bluetooth speakers bigger than DIN A4
  • Powder or coarse-grained materials
  • Slingshot
  • Bulky objects
  • Power sets
  • Car batteries
  • Animals (except guide dogs)
  • Dry ice
  • Sugar / Icing sugar
  • Weapons (in accordance with the Austrian weapon law) or other objects that may be used as weapon
  • Objects with discriminating or provocative text or rather terms.
  • Any objects that may endanger safety and health of fellow humans.
  • Any objects that may be considered dangerous by the organiser.

Wednesday 12:00 to Sunday 12:00 CEST

Each camper has to pay a garbage deposit while purchasing the Camping Ticket. The garbage deposit will be repaid to your wristband when you hand in a full garbage bag.

Using toilets & showers at the Electric Love Festival is free of charge. There are available flushed toilets, portable toilets and hot water showers. Please find their positions on the festival map.

You´re hungry? That´s no problem. There are loads of different Electric Food Bars and Liquor Stores all over the area.

Please keep in mind that all kinds of grills are not allowed but there are grill stations at the marketplace where you can prepare your meals. Got nothing to through on the grill? Choose from our offers at the supermarket.

Also keep in mind that glass is strictly forbidden - if you bring your food and beverage in glass containers we need to take it away at the entrance.

To get sure you do not need to party hard with wet hair, there will be plug sockets at the showers. Use only for hairdryers & straighteners and not for charging your phone. If you need to charge we offer different possibilities. . 

In case of storm or tempest please search shelter in your car and do not get out until it is over. Please share with other Electric Lovers if you have some space left. We are one big family and need to help and protect each other! There are several first aid points all over the festival ground if you are hurt.