Info

Everything important about ELF Boutique Edition

Below-mentioned you find all important information about the ELF Boutique Edition. If you have questions please check the info below first and if there is still something outstanding contact us via contact form.

Top 5 Questions:

Thursday 26 August: 12:00 - 00:00 hrs
Friday 27 August: 12:00 - 00:00 hrs
Saturday 28 August: 12:00 - 00:00 hrs

Tickets are basically excluded from exchange and return. If a refund protection has been concluded in the online ticket shop, the refund protection conditions of Paylogic / SeeTickets apply. 

 

If you are unable to attend the Electric Love Festival and wish to resell your ticket(s), you can do so via our official resale platform. (go to Resale Platform)

If you can't attend the Electric Love Festival and want to resell your ticket(s), you can do so via our official resale platform.

Furthermore you may find offers of already sold out categories here!


You want to sell a ticket because you can't attend the ELF? What a pity! Here is all the information: 

  • Go to the link of the official resale platform
  • Create your account & confirm your email address
  • Enter your ticket barcode & determine your price (maximum price = original price)
  • Put your ticket on sale
  • Attention: As soon as your ticket has been sold via the official resale platform, your ticket incl. barcode will be deleted and the second buyer will receive a new ticket with a new barcode. This process cannot be reversed!
  • As soon as your ticket has been sold, you will be informed by mail and the amount will be paid out to you via the same payment method that was used for your order.
     

You want to buy a ticket category that is already sold out? Try your luck on our resale platform: 

  • Go to the link of the official resale platform
  • Select your ticket & add to shopping cart *
  • Create account & confirm your email address
  • Select payment method & complete order
  • Important: If you buy on our official resale platform, the original ticket of your seller will be deactivated and you will receive a new order, incl. new ticket and barcode!
  • Once the payment is received, you will receive an email from Paylogic / SeeTickets with a personalization link. Personalize tickets that require personalization and present them on your smartphone or in printed form at the entrance.

*Price plus 10% fees

In case you already personalized your ticket but are not able to visit the Electric Love Festival or you made a mistake with the personalization, you can re-personalize your ticket by using Ticket Transfer. In this case a fee of € 9,50,- per ticket will be charged. A re-personalization is also possible on site at the Ticketing Help Desk by bringing a valid ID and an authorisation of the original owner. Please note that the fee for personalization on site is €15,- per ticket. There is no deadline for the re-personalization.

Yes, there will be a free shuttle service from Salzburg main station to the festival area & back.

More information about the departure times will follow!

Here you can find all information about arrival & departure.

Covid-19 Info Center

VACCINATED, OR TESTED, OR RECOVERED

As of 15 August, vaccination is only considered proof of a low epidemiological risk if immunisation is complete. The proof will be issued from the day of the 2nd vaccination. The regulations for persons vaccinated with Johnson & Johnson and for recovered and tested persons remain unchanged.

The Electric Love Festival operates with a decentralised testing concept.

Upon entry, an option of the currently applicable 3G rule must be proven. 

What does 3G mean?   

You have to fulfil one of the 3 prerequisites: 

  • Vaccinated or
  • Recovered or
  • Tested (antigen rapid test not older than 24h or PCR test not older than 72h)

You can find detailed information here

Find out where there is a testing station in your area. Many of these test stations are operated by the Red Cross free of charge. If there is a well-founded suspicion of infection with the SARS-Cov-2 virus, the costs of testing are covered by the government.

An overview of free antigen rapid tests in the vicinity of the Electric Love Festival can be found here.

The Electric Love Festival will follow the guidelines and directives that are valid at the time of the event. (as of July 2021). Further measures or relaxations may therefore follow. 

No. If there is no legal requirement, there will be no additional vaccination or mask requirement within the site. Of course, we recommend that you wear an MNS to protect yourself and others. Tip: Even before the pandemic, many people integrated an MNS into their festival outfits.

The PCR-test obligation, which was published on 15.07., currently only applies to nightclubs and discotheques!

3G - ( 3G Rule): 

  • Tested (antigen 48h or PCR 72h), or 
  •  Vaccinated or
  •  Recovered

- According to the current status of the Federal Ordinance for Events, this is an entry requirement for the SD; the necessary requirement for any contact tracing is fulfilled anyway by the personalisation obligation of tickets. 

Upon entry, an option of the currently valid austrian 3G rule must be proven every day. 

What does 3G mean?   

You have to fulfil one of the 3 prerequisites: 

  • Vaccinated
  • Recovered
  • Tested (antigen rapid test not older than 24h or PCR test not older than 72h)

An overview of free antigen rapid tests in the vicinity of the Electric Love Festival can be found here.

Upon entry, an option of the currently valid austrian 3G rule must be proven every day. 

What does 3G mean?   

You have to fulfil one of the 3 prerequisites: 

  • Vaccinated
  • Recovered
  • Tested (antigen rapid test not older than 24h or PCR test not older than 72h)

An overview of free antigen rapid tests in the vicinity of the Electric Love Festival can be found here.

However, in this case we offer insurance with our partner Booking Protect (https://refund.bookingprotect.com/login) for 6.5% of the ticket price. If you test positive, you will be refunded the ticket price (excl. fees).

Since 1 July, entry into Austria from countries with a low epidemiological risk, such as Greece, Croatia or Spain, is possible without registration and quarantine. However, if one enters without detection in the sense of the 3-G rule, registration for pre-travel clearance and testing within 24 hours after entry is obligatory.

3G - ( 3G Rule): 

  • Tested (antigen 48h or PCR 72h), or 
  •  Vaccinated or
  •  Recovered

Entry from virus variant areas (Brazil, Great Britain, India, South Africa) is prohibited, although Austrians and EU and EEA citizens are exempt from this prohibition. However, these persons must present a negative test, register and immediately enter a ten-day quarantine when entering the country from one of the risk countries. The quarantine can, however, be ended with a negative test - but not before the fifth day after entry.

You can find more information here

For an overview of free rapid antigen tests in the vicinity of the Electric Love Festival, click here.

As of 15 August, vaccination is only considered proof of a low epidemiological risk if immunisation is complete. The proof will be issued from the day of the 2nd vaccination. The regulations for persons vaccinated with Johnson & Johnson as well as for recovered and tested persons remain unchanged.

If you have only been vaccinated once by then, you can still prove a negative test (antigen rapid test not older than 24 hours or PCR test not older than 72 hours) or a recovery (3G rule).

3G - ( 3G Rule): 

  • Tested (antigen 48h or PCR 72h), or 
  •  Vaccinated or
  •  Recovered

General questions:

Why not! Natürlich gibt es leider eine realistische Chance, dass auch die Electric Love Boutique Edition abgesagt werden muss. Wir sehen uns allerdings als Möglichmacher, unser Glas ist halbvoll mit kühlem Heineken und wir stellen uns den vorherrschenden Herausforderungen. Wir wollen verantwortungsbewusst auch diesen Sommer Electric Love Feeling ermöglichen und uns nie vorwerfen müssen, dass womöglich etwas gegangen wäre, wir es aber nicht versucht haben!

Thursday 26 August: 12:00 - 00:00 hrs
Friday 27 August: 12:00 - 00:00 hrs
Saturday 28 August: 12:00 - 00:00 hrs

One thing is guaranteed, you will never see Electric Love headliners in such a familiar and intimate atmosphere again!
 

The Electric Love Festival can be attended from the age of 16. Attention: Admission to the SEAT Boutique Lodge from the age of 18!

The latest version of Salzburg's Youth Protection Act applies and security staff are required to check compliance. Admission under 16 years of age is not possible, not even with an adult accompanying person or a power of attorney from parents.

IDs will be checked at all camping or festival entrances, so have your ticket and ID ready.
Official photo IDs such as identity cards, passports or driving licences are accepted.
Pupil IDs, student IDs and copies of IDs are not accepted.

The minimum age limit to enter the festival area and the camping area is 16 years. Even if accompanied by an adult, people 15 and under will not be permitted entrance. Attention: the minimum age for access to the Boutique Lodge is 18 years! The Salzburg Youth Protection Act applies, as amended. The security will monitor and control everyone in the area and your identification will be checked at the Electric Love Counter.


Accepted: official identity document (e.g. passport or driver's license)
Not accepted: student cards

Ticket Infos: 

No. The tickets can be personalised until shortly before the event. If you are still unsure who will use the tickets, wait with the personalisation to avoid unnecessary effort and costs. Re-personalization is also possible on site at the Ticketing Help Desk by bringing a valid ID and an authorisation of the original owner. Please note that the fee for personalization on site is € 15,- per ticket. There is no deadline for the re-personalization.

The e-mail with your tickets is lost? No problem - you can use this link to have it resent to the email address used when you purchased your tickets. Please also check your spam folder!

It is not a ticket insurance, but a hedging of the booking. In this respect, the composition of the booking is not relevant for the time being.
However, the insurance fee is not refundable.

In case you already personalized your ticket but are not able to visit the Electric Love Festival or you made a mistake with the personalization, you can re-personalize your ticket by using Ticket Transfer. In this case a fee of € 19,- per ticket will be charged. A re-personalization is also possible on site at the Ticketing Help Desk by bringing a valid ID and an authorisation of the original owner. Please note that the fee for personalization on site is € 30,- per ticket. There is no deadline for the re-personalization.

If you can't attend the Electric Love Festival and want to resell your ticket(s), you can do so via our official resale platform.

Furthermore you may find offers of already sold out categories here!


You want to sell a ticket because you can't attend the ELF? What a pity! Here is all the information: 

  • Go to the link of the official resale platform
  • Create your account & confirm your email address
  • Enter your ticket barcode & determine your price (maximum price = original price)
  • Put your ticket on sale
  • Attention: As soon as your ticket has been sold via the official resale platform, your ticket incl. barcode will be deleted and the second buyer will receive a new ticket with a new barcode. This process cannot be reversed!
  • As soon as your ticket has been sold, you will be informed by mail and the amount will be paid out to you via the same payment method that was used for your order.
     

You want to buy a ticket category that is already sold out? Try your luck on our resale platform: 

  • Go to the link of the official resale platform
  • Select your ticket & add to shopping cart *
  • Create account & confirm your email address
  • Select payment method & complete order
  • Important: If you buy on our official resale platform, the original ticket of your seller will be deactivated and you will receive a new order, incl. new ticket and barcode!
  • Once the payment is received, you will receive an email from Paylogic / SeeTickets with a personalization link. Personalize tickets that require personalization and present them on your smartphone or in printed form at the entrance.

*Price plus 10% fees

If a ticket category has reached its limit, it will enter the "clearing phase" before it is completely sold out. This is because we offer a variety of payment options where tickets are blocked until they are finally paid for. If the tickets are not paid on time, they will be released at a certain time and return to the shop - this is the process of clearing.
Then it's time to be fast because first come, first serve. If a category is eventually set to SOLD OUT, it is no longer available. For the sake of simplicity, we combine categories to put them back into the ticket shop on a certain date. Follow our socials to be up to date and informed about clearings!

Tickets are basically excluded from exchange and return. If a refund protection has been concluded in the online ticket shop, the refund protection conditions of Paylogic / SeeTickets apply. 

 

If you are unable to attend the Electric Love Festival and wish to resell your ticket(s), you can do so via our official resale platform. (go to Resale Platform)

If you buy tickets through our official ticket shop and also take out a ticket insurance through Paylogic / SeeTickets and you cannot attend the event e.g. due to an accident or illness, the ticket price will be refunded. Here you can find more information about the insurance conditions as well as further information directly on the Paylogic / SeeTickets website.

If you resell your ticket via our official resale platform, the right to the ticket insurance is lost and will not be refunded. The insurance agreement can also not be resold to third parties.

In case you already personalized your ticket but are not able to visit the Electric Love Festival or you made a mistake with the personalization, you can re-personalize your ticket by using Ticket Transfer. In this case a fee of € 9,50,- per ticket will be charged. A re-personalization is also possible on site at the Ticketing Help Desk by bringing a valid ID and an authorisation of the original owner. Please note that the fee for personalization on site is € 15,- per ticket. There is no deadline for the re-personalization.

You can choose between the following payment methods: Sofort, bank transfer, VISA, MasterCard, PayPal & Apple Pay.

In the case of bank transfer: Our ticket provider Paylogic / SeeTickets is located in the Netherlands and for this reason, a Dutch IBAN is used for bank transfers and is processed via the payment service provider Ayden.

Do you have questions about tickets, payment methods or ticket orders? Please contact our ticket provider Paylogic directly. You can find all contact details under this link

Journey:

There are plenty of parking spaces available on site. Remember that each vehicle requires a parking ticket. Parking tickets are available from the start of ticket sales or can be purchased on site (increased price and while stocks last). The car park will be guarded until the end of the event. For security reasons it is not allowed to stay overnight in the car park. Exit is possible until Sunday 14h00. Here you can buy the tickets. 

Parking on the day of the event from 10h00 to max. 03h00 of the following day.

Yes, there will be a free shuttle service from Salzburg main station to the festival area & back.

More information about the departure times will follow!

Here you will find all information about arrival & departure.
 

 

Festival area:

The sanitary facilities offer flushed toilets and also portable toilets.

There willbe a tap water station at the festival area. You can buy a tap water bag for and then refill it as often as you want.  The tap water station is near the harder styles area.

At Electric Love Festival you only pay cashless.

The transfer back of the remaining amount from ELF19 is possible from 07.07.2019 12:00 o'clock at elf19.eventportal.io up to 3 years after the event. The remaining credit from ELF19 cannot be transferred to the ticket / chip from ELF21 Boutique Editon. 

If you have some credit left from last year, you can request a payout online via bank transfer.

Do you have questions or problems? Please send an e-mail to [email protected].

 

  • Bags bigger than DIN A3
  • Camelbag
  • Firework
  • Flying objects (drones, balloons, chinese lantern etc.)
  • Foldable poles for flags
  • Glass
  • Any grillers (gas cooker, camping grill etc.)
  • Private stock food and beverage
  • Laser pointer
  • Loose wires
  • Soundsystems
  • Powder or coarse-grained materials
  • Slingshot
  • Bulky objects
  • Power sets
  • Car batteries
  • Animals (except guide dogs)
  • Dry ice
  • Sugar / Icing sugar
  • Roller Skates
  • Weapons (in accordance with the Austrian weapon law) or other objects that may be used as weapon
  • Objects with discriminating or provocative text or rather terms
  • Any objects that may endanger safety and health of fellow humans
  • Any objects that may be considered dangerous by the organiser

The police and security staff keep a watchful eye on any criminal activity on the camping and festival grounds. Unfortunately it is not avoidable that here and there things get stolen. Therefore we advise you to leave your valuables either in the car or wear them tight to the body.

Merchandise is available at declared stands all over the festival ground- payment with cashless only.

Visitors with disabilities can also join the Electric Love Festival. Please simply contact us via email at [email protected]. Once we receive your email we will get back to you.

In case of storm or tempest please search shelter in your car and do not get out until it is over. Please share with other Electric Lovers if you have some space left. We are one big family and need to help and protect each other! There are several first aid points all over the festival ground if you are hurt. 

You´re hungry? That´s no problem. There are loads of different Electric Food Bars and Liquor Stores all over the area.

Please keep in mind that all kinds of grills are not allowed but there are grill stations at the marketplace where you can prepare your meals. Got nothing to through on the grill? Choose from our offers at the supermarket.

Also keep in mind that glass is strictly forbidden - if you bring your food and beverage in glass containers we need to take it away at the entrance.

If you are seriously thinking of trying illegal drugs, let us tell you that a festival site is the worst possible place to do so - the festival weekend itself is surreal enough. Obtaining and consuming drugs on the festival site is not only illegal, but also highly stupid and dangerous.

The sound level at this event exceeds 93 dB and can put your hearing at risk. The wearing of hearing protection, especially near the stage areas, is strongly recommended.

You need general information about the festival or want to protect your ears? No problem at all - you get all relevant information about the festival but also train & bus time tables and earplugs at our Info/Lost&Found Points.

All leftover finds will be given to the municipal office Koppl on Wednesday after the Festival.

E-Mail: [email protected]

Homepage: https://www.fundamt.gv.at/WebPublic/SearchFoundItems.aspx

Telephone: +43 (0) 6221/721360

Opening Hours.

MO: 08:00-12:00 & 14:00-18:00

TU-FR: 08:00-12:00

More Info: